Was put in a corner room, was smaller than the other rooms and the air conditioning did not work.
By ten at night it was unbearably hot so l whent to complain, l was put in a room down the hall which was bigger with a sofa and the air conditioning worked.
My mind had been changed l canceld my trip to Namibia and Zambia and returned home to Cullinan. The night in room 222 spoilt my holiday and am now home.
Dear william john h,
Thank you for your response and for bringing the unfortunate event to our attention. Please accept our sincere apology for the inconvenience you experienced during your stay in room 222, and rest assured that we have dealt with the issue accordingly.
Wishing you a peaceful festive season and safe journey.
We hoped for a great hotel to end our road trip and we got what we wished for at the Protea Hotel Oasis.
We were upgraded to a beautiful suite on the 3rd floor , room 338. I loved the bathroom and the shower which you can have with an open door with lovely breeze coming in.
The design of the room is beautiful the furniture absolutely stunning.
Our shower drain got blocked and this was fixed asap , but the plumber left our room dirty and no cleaning lady was sent after the plumber fixed the issue.
The front office staff is so friendly , the kitchen/restaurant staff need more training , they looked so miserable and unfriendly.
The breakfast was delicious.
The room service was lovely on our first night, the second night not so great ,the fish was not seasoned and the Greek salad had no pepperdews while it did the night before.
The general manager Izelle is an asset to that hotel , really lovely and a true professional.
The hotel has no gym or swimming pool , but its sister hotel is a few feet away and you can use those amenities free of charge there.
Overall a lovely stay and would return again.
Dear keabetswen,
Thank you for your most valued feedback and positive review! It was only our pleasure to accommodate you!
Our sincere apology for not having cleaned the area after maintenance had been to your room, and please rest assured that I will take remedial action to improve our service at breakfast. Thank you for bringing these points to my attention.
From the team and myself we wish you safe and happy holidays, and we hope to welcome you back again soon!
The booking agent made a mess up of our booking but luckily it was sorted out by Izelle, the Hospitality manager. Comfortable stay and just love the "George Clooney" coffee in the rooms. Wish the water pressure in the showers were better but it is clean and nice
Dear Carina S,
Thank you for your feedback and for once again selecting to make Protea Hotel Oasis your choice of accommodation! It was only our pleasure to have you with us and we hope we'll have the privilege of welcoming you back again soon!
From the team and myself we wish you safe and happy holidays!
We hoped for a relaxing weekend with some luxury. What a disappointment!!
I'm not sure whether the rating system in ZA is different, but this place is far away from the given 4 Stars and definitely not on Mariott Standard. Check in was friendly but no assistance with luggage at all. The room was noisy since facing the road and anything else than clean. The aircon wasn't working! We reported this as well the loose handle from the shower at the reception and were assured that this will be fixed. Nothing were fixed. The A/C wasn't cooling and the shower handle was in our hand the next morning again. The bed was quite small and the lift quite noisy as well. There was more but lets leave it with this. Next time we choose a Guesthouse again they are more customer focused than Hotels in ZA. Breakfast was acceptable. The Restaurant was across the road with very limited food selection and totally overcharges wine prices.
Firstly, please allow me to offer you my most sincere apologies for the fact that the Protea Hotel Oasis did not meet your expectations.
You are an extremely important client to Protea Hotels and I assure you that your experience in no way represents the standard we're trying to achieve. We are as committed as ever to providing each GUEST with a most memorable and magnificent Protea Hotels service experience.
Thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service and facilities. We value your feedback as an extremely important tool in our day to day operations, as this helps us to improve your next stay.
A quick one night stop at a beautiful hotel. Loved the aircon - it was 40 degrees outside. Loved the modern spacious room and beautiful garden. And especially loved the views over the river. Staff was fab and so helpful.
Only downside was the room service dinner - butter curried chicken - had a funny taste - perhaps too much butter!
Wonderful hotel - will definitely stay there again.
Thank you for your feedback regarding your stay with us. We rely on our GUESTS' feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your comments are therefore extremely valuable to us, and we look forward to welcome you back again soon! We should welcome another opportunity to show you Protea Hospitality at its best
