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Dieter S
Cape Town, South Africa

Disappointment

Review of The Oasis Hotel
2.0 of 5 bubblesReviewed 29 Oct 2016
We hoped for a relaxing weekend with some luxury. What a disappointment!!
I'm not sure whether the rating system in ZA is different, but this place is far away from the given 4 Stars and definitely not on Mariott Standard. Check in was friendly but no assistance with luggage at all. The room was noisy since facing the road and anything else than clean. The aircon wasn't working! We reported this as well the loose handle from the shower at the reception and were assured that this will be fixed. Nothing were fixed. The A/C wasn't cooling and the shower handle was in our hand the next morning again. The bed was quite small and the lift quite noisy as well. There was more but lets leave it with this. Next time we choose a Guesthouse again they are more customer focused than Hotels in ZA. Breakfast was acceptable. The Restaurant was across the road with very limited food selection and totally overcharges wine prices.
Date of stay: October 2016
Room Tip: go to a guesthouse
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
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IzelleGraham, General Manager at The Oasis Hotel, responded to this review
Responded 31 Oct 2016
Firstly, please allow me to offer you my most sincere apologies for the fact that the Protea Hotel Oasis did not meet your expectations.
You are an extremely important client to Protea Hotels and I assure you that your experience in no way represents the standard we're trying to achieve. We are as committed as ever to providing each GUEST with a most memorable and magnificent Protea Hotels service experience.

Thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service and facilities. We value your feedback as an extremely important tool in our day to day operations, as this helps us to improve your next stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 17 October 2016

A quick one night stop at a beautiful hotel. Loved the aircon - it was 40 degrees outside. Loved the modern spacious room and beautiful garden. And especially loved the views over the river. Staff was fab and so helpful.
Only downside was the room service dinner - butter curried chicken - had a funny taste - perhaps too much butter!
Wonderful hotel - will definitely stay there again.

Date of stay: October 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank moniquestrydom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IzelleGraham, General Manager at The Oasis Hotel, responded to this reviewResponded 19 October 2016

Thank you for your feedback regarding your stay with us. We rely on our GUESTS' feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your comments are therefore extremely valuable to us, and we look forward to welcome you back again soon! We should welcome another opportunity to show you Protea Hospitality at its best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2016 via mobile

After a long trip from Pretoria, we arrived at this great hotel. We found the staff very friendly and helpful. We were given an upgrade to their best available room which happen to be a suite on the top floor, with a complementary cheese board and red wine. This is the first Protea hotel that treated us like longstanding members of their rewards club. If we get this kind of treatment from other Protea hotels we would never think twice where to stay. The suite was neat, clean and modern with a seperate lounge, dining table and small kitchenette with a coffee machine and kettle. The kingsize bed was extremely comfortable. The bathroom was nice and had bath, shower and separate toilet. Doors opened up on a veranda with views of Upington. We had a delightful stay. Breakfast was standard buffet style but adequate. We would love to stay here again.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank peet325
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IzelleGraham, General Manager at The Oasis Hotel, responded to this reviewResponded 2 September 2016

Thank you for taking the time to send us your positive feedback after your recent stay with us at Protea Hotel by Marriott Upington Oasis!
I am delighted that you had such a great stay with us and I will commend the staff for their excellent service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.
GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2016

I have stayed at the Protea Hotel Oasis a couple of times when doing business trips within the northern cape region. Coming from JHB it is a long trip to Upington one way, and because of this a person would like some good service and also a good nights sleep.
I stayed in room 222 which in it's self was in good condition and there was not much i could complain about. The issue is the noise the lift makes when in motion. This has been the same for months now and considering that the specific room i stayed in is right next door to the elevator, it makes it difficult to fall a sleep. I have seen numerous reviews regarding this issue and still nothing has been done.

Then breakfast the next morning was also a little dissapointing. Some of the food was cold and i happen to find a lock of hair in my mushrooms. Sure accidents happen but the overall experience this time around in a short period of time was not satisfactory. This is a nice Hotel with potential that gets negative reviews for small things that if sorted can ensure a great experience.

I truly hope that these issues will be addressed in order for us to continue staying at the Protea when doing business trips this side of the world. Like i said, not a bad Hotel but needs to up their game to postively influence current perceptions.

Room tip: Rooms further from the elevator will be quieter for those looking for a good nights rest.
Date of stay: July 2016
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank brucecV4823FF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IzelleGraham, Manager at The Oasis Hotel, responded to this reviewResponded 28 July 2016

Thank you for your feedback regarding your recent stay at Protea Hotel Oasis. My sincere apology for the negative experience you had, and also thank you for bringing our shortcomings to my attention, and for assisting us in improving our service and facilities. We are also busy with scheduling a complete replacement of the lift as it is non repairable in 2017. We value your continued support and I do hope we'll have the privilege of welcoming you back again soon!

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Reviewed 25 July 2016 via mobile

The hotel itself is situated in central Upington which is an extremely nice town with lots to do. I have stayed in this hotel before but I was rather disappointed this time around due to basic maintenance and room cleaning functions been overlooked. Previous stays I also encountered one or two minor issues but nothing ever causing an inconvenience. This time around however it was a bathroom light not working, an air conditioning remote with flat batteries in the coldest time of the year and a used miniature shampoo bottle with the previous guests hair all over it (I know right...). Other then that the hotel is generally good with pleasant staff and good food served in the sister hotel next door.

Assuming the issues above are addressed and not repeated, I am sure people would have a pleasant stay.

Date of stay: July 2016
Trip type: Travelled on business
1  Thank Dekangl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IzelleGraham, Manager at The Oasis Hotel, responded to this reviewResponded 28 July 2016

Thank you for your feedback regarding your recent stay at Protea Hotel Oasis. My sincere apology for the negative experience you had, and also thank you for bringing our shortcomings to my attention, and for assisting us in improving our service and facilities. We value your continued support and I do hope we'll have the priviledge of welcoming you back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2016 via mobile

Considering this is a Protea Hotel, I was extremely disappointed with the amount of absolutely unnecessary noise my hotel room came with.
The elevator made a disturbing noise EACH time its doors opened or closed which could be heard clearly from my room each time.
To top it off, there was some kind of pipe noise I heard the entire night...it sounded to me like a geyser pipe filling it's reservoir...but the ENTIRE night !!!
It probably put an answer to the fact why the shower took way more than 5 minutes of continuous running, before the water even started to warm up.

Most certainly not a hotel in my opinion to get a good nights rest in unfortunately.

Other than that...
Decor was average.
Rooms were neat.
Tv was a decent size.

Date of stay: July 2016
Trip type: Travelled on business
Thank Leigh R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IzelleGraham, General Manager at The Oasis Hotel, responded to this reviewResponded 18 July 2016

Thank you for your feedback pertaining to your recent visit at Protea Hotel Oasis . I appreciate your bringing the unfortunate and regrettable experiences you had to my attention. Please accept my sincere apologies for all the discomfort and inconvenience that was caused to you.
Thank you for taking the time to give us your constructive criticism, as it is absolutely necessary for us to know how our GUESTS experience our hotel. Your comments have reached the attention of all involved and have assisted us in creating a commitment to rectify our shortcomings.
Your interest and concern are truly invaluable to us. Please do not hesitate to contact me should you require any further assistance whatsoever.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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