After a long trip from Pretoria, we arrived at this great hotel. We found the staff very friendly and helpful. We were given an upgrade to their best available room which happen to be a suite on the top floor, with a complementary cheese board and red wine. This is the first Protea hotel that treated us like longstanding members of their rewards club. If we get this kind of treatment from other Protea hotels we would never think twice where to stay. The suite was neat, clean and modern with a seperate lounge, dining table and small kitchenette with a coffee machine and kettle. The kingsize bed was extremely comfortable. The bathroom was nice and had bath, shower and separate toilet. Doors opened up on a veranda with views of Upington. We had a delightful stay. Breakfast was standard buffet style but adequate. We would love to stay here again.