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Mari
Richards Bay, South Africa

Overpriced and unequipped

Review of Upington Inn
2.0 of 5 bubblesReviewed 12 Mar 2022via mobile
Stayed at the hotel for a night. Arrived amid loadshedding in the afternoon. Rooms are dark and there's no back-up generators or even flashlights for guests to use. Bedding in the room was clean, but not al surfaces were cleaned fingerprints all over the doors and bathroom. Lots of dust under the bed, toilet paper scattered in the patio area. Not having water was blamed on municipality needing to switch on the pumps after loadshedding and then we'd have to wait for the geysers to warm the water, this led to only being able to shower at 23:00 at night. At 05:00 I was woken up by staff jovially chatting and making jokes in the hallway and dragging around tables and chairs in the conference hall opposite our room. Breakfast was limited, and again blamed on loadshedding.
Date of stay: March 2022
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William Horner, General Manager at Upington Inn, responded to this review
Responded 24 Feb 2023
Dear Lexa 900,

It was with sincere regret that I took note of our failure to deliver the standard of services associated with a premier establishment and which we work so hard towards delivering to all our guests.

Unfortunately, loadshedding and the accompanied water shedding is something that is beyond our control. We cannot plan for nor foresee these events.

Your feedback has been shared with the team and used for training purposes to ensure that, we deliver on meeting and surpassing our guest’s expectations.

Warm Regards

Upington Inn Team and Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 21 November 2021 via mobile

We went to the restaurant for lunch. We received vouchers at an event and when we wanted to use them we were told we may not at first. This was eventually resolved but the waiters were very rude to us thereafter, using bad language and looking very irritated. They forgot to bring several drinks and when we reminded them, they rolled their eyes at us. Overall very poor experience and I would not recommend trying this place.

Date of stay: November 2021
Trip type: Travelled with friends
Thank lexa900
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William Horner, General Manager at Upington Inn, responded to this reviewResponded 24 February 2023

Dear Lexa 900,

It was with sincere regret that I took note of our failure to deliver the standard of services associated with a premier establishment and which we work so hard towards delivering to all our guests.

We do apologise for the confusion caused with regard to your vouchers and your subsequent experience.

Your feedback has been shared with the team and used for training purposes to ensure that, we deliver on meeting and surpassing our guest’s expectations.

Warm Regards

Upington Inn Team and Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC