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Review of River City Inn
2.0 of 5 bubblesReviewed 23 May 2019
Whilst the room and facilities were clean, the following concerns are noted:-
No secure parking facilities available.
No supper and the offers available were poor
The one lady at reception (cannot remember her name) was also quite rude
Location of Inn is also quite noisy, especially in the early morning hours
Date of stay: May 2019
Trip type: Travelled on business
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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9 - 14 of 31 reviews
Reviewed 30 May 2018 via mobile

We loved our stay here in the quirky town of Upington. There is not much choice for restaurants in this town. The rooms have everything you need for a comfortable stay and the views are great. We would stay here again.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank dgrhm102
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 May 2018

the stay at River City Inn was Okay , its just the bed that was so uncomfortable to sleep on, the single bed dont do it for us . there was no drinking water in the room or in the bar fridge , but apart from that , everything was great , friendly staff and a nice breakfast .

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alouw133009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2018

The friendly reception was absolutely fantastic. The Security was very helpful and willing to carry my luggage up the flight of stairs. We felt safe and secure. The Breakfast was delicious. If need be, We'll choose this hotel over again.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mosesdawid7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Willie B, Owner at River City Inn, responded to this reviewResponded 28 November 2019

Thank you for your great response Dawid, and for taking the time to review us.

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Reviewed 20 March 2018 via mobile

A very nice town centre hotel. The only issue were on street parking only and lack of a lift to the rooms for less able customers. Easy to find , good sized rooms but with typical town centre bustle may put some off.

Date of stay: March 2018
Trip type: Travelled with family
Thank Jack J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Willie B, Owner at River City Inn, responded to this reviewResponded 28 November 2019

Thanks Jack for your four-star rating. Please remember that you can use the safe and secure parking at Protea Hotel By Marriott Upington anytime during your next visit. It's only 400m away. Hope to see you back soon!

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Reviewed 9 November 2017

My best experience is with the Kitchen Staff more than the receptionist or front desk staff. I would recommend the owner to give them some training on customer service because they are not friendly and have no customer service compare to the kitchen staff who makes you feel welcome. The front desk are forever in their phones and refuse to give me water when i ask.

Date of stay: November 2017
Thank Makua99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiverCityInnGM, Manager at River City Inn, responded to this reviewResponded 20 November 2017

Dear VALUED GUEST

Thank you very much for feedback regarding your stay with us.
i am delighted to hear that our Restaurant STAFF had made you feel welcome.
We do apologize for the negative service you had received at Front Desk, i will surely look into that matter, in order to make sure, nothing like this will ever happen again here.

Regards,
Elsabe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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