I am absolutely sorry, but surprised about your comment because if you see others about the Rossini unit they do not say the same. Furthermore, the aircon has been switched just when you arrived and it takes at least one half an hour until it is in its full capacity. There were plenty of additional towels in the cupboard and you could have helped yourself to your satisfaction - which you did -. The bedlinen were absolutely clean and the cushions you used were decoration cushions; you had soft cushions in the beds and if it was not enough, I was in the house and you could have asked me for some more. The couch is a futton couch on top of which mattrass we did put another foam mattrass to make it more comfortable. Anyway, if you were not satisfied, I was just nearby in the house and you could have asked for me to discuss the matter. instead of just going away without saying a word. I am always available to hear the comments of the guests and find a more suitable solution to meet their requirements. So again I am very sorry about this incident, but I would like to point out again that my staff and myself take great pride in preparing the units to the satisfaction of our guests, Obviously this time we did not succeed and I apologize for this. Jacqueline CASTELLA