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Johannes V
Pretoria, South Africa

BAD experience

Review of Pine Lake Inn
1.0 of 5 bubblesReviewed 03 Jan 2023via mobile
Rude staff, especially in the kitchen. Restaurant menu is one page. Refuse to serve room service menu in the restaurant. Ice is a problem. Wifi is slower than dialup internet. Food and drinks is very expensive. Rules apply only to certain people. Overall a bad experience
Date of stay: December 2022
Trip type: Travelled with family
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Reviews (158)
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2 - 7 of 158 reviews
Reviewed 18 September 2022 via mobile

If you follow your GPS coming from Pretoria you have to go through a gravel road, the place inside is nice, lots of areas to lounge around with good lake views, great variety of food, previous reviews about unfriendly staff definitely correct hence the lower rating

Date of stay: September 2022
Trip type: Travelled on business
Thank HiltonGanesen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2022

We visited the hotel over the Easter weekend.
Clean, well maintained hotel with spacious rooms and a good breakfast.
Only thing that needs to be improved is the service level of the staff during the day.

Great location. Will visit again.

Date of stay: April 2022
Trip type: Travelled with family
Thank charelw2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2021

We stayed at this hotel over the weekend. I give it 4/5 stars because while the facilities are reasonably good, the service can be improved. I'm happy to accept that it is a COVID19 issue - the breakfast on offer is very poor. Basically the same breakfast options daily, the juice is not real, no cereal - we were very surprised to say the least. Other than that, the rooms on the lakeside are the best.

Room tip: Bring your own breakfast
Date of stay: October 2021
    • Sleep Quality
    • Rooms
    • Service
Thank ayyprab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 December 2019

Checked in on transit very welcoming staff and friendly thumbs up to Cynthia on Reservations very helpful the room was very smart well conditioned and accessible WiFi we enjoyed our meals excellent and the dinning area still classy
Nice clean pool and lake view play ground for kids my little daughter loved it
Loved the highlight of the peacock in the garden area
Will definitely recommend this place back home

Date of stay: December 2019
Trip type: Travelled with family
Thank 422leanam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
steve d, General Manager at Pine Lake Inn, responded to this reviewResponded 1 January 2020

Dear 422leanam

Thank you for the review and kind words.

we look forward in welcoming you back to Pine Lake Inn.

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2019

Hubby and I were travelling as part of a group and one of our stops was at the Pine Lake Inn.

I just read a review by someone saying it was the worst service they ever experienced from front desk staff...are they sure they reviewed the right hotel? We had a wonderful experience with the front desk staff and ALL the staff at the hotel. It's really hard to imagine they weren't friendly because the hostess was unbelievable. She was warm and welcoming and very helpful.

Our room was very comfortable and clean and a decent size.

We used the pool and enjoyed it very much. The peacock quite enjoyed watching us in the pool.

We walked down to the water ... lovely property.

We had dinner and breakfast at the Inn and we were happy with both meals.

Yes, we would definitely go back.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank justjo008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
steve d, General Manager at Pine Lake Inn, responded to this reviewResponded 11 October 2019

Dear justjo008

Your review and kind words are very much appreciated.

We look forward in welcoming you back to Pine Lake Inn.

Thank you

Kindest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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