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Oliver's Restaurant & Lodge
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Reviews (368)
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74 - 79 of 368 reviews
Reviewed 20 December 2016

Excellent stay for 2 nights. The room was a sectioned off part of a much larger apartment that no one was staying in. Very modern and comfortable with a huge surrounding balcony overseeing the golf course. The lodge loaned me a set of clubs for free and the course was superb. Both breakfast and dinner were in the restaurant which was excellent although the service was a little lacking on the final night (they didn't bother to ask us if wanted dessert so we just left. Internet was fast.

  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Duncan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaRufErrath, Owner at Oliver's Restaurant & Lodge, responded to this reviewResponded 21 December 2016

Thank you for your review and we are thrilled that you enjoyed your stay with us. Apologies for the mishap on the Desserts on the last night. This is obviously not our standard of service but I thank you for bring this to my attention. We hope you still enjoyed your trip and it would be a pleasure to welcome you with us again some time.
Kind Regards - Tanja Ruf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2016

While travelling through South Africa with a group of nine we stayed in some lovely inns and lodges. All of them without a problem until Olivers. Since we had all booked through Thompsons the rooms were of the same high standard. Upon arrival at Olivers there seemed to be some problem with our reservation, but a room was found. As we were being led to the room with another fellow traveller we caught a glimpse of her room which was quite impressive and commented that we hoped our room was the same. The man taking us said it was, well It wasn't. It was not the "luxury" suite we were promised. We went back to reception to enquire and this is where we became very disappointed with the service. The lady said we were in that room because we had paid less which was not true. They were adamant and our tour director tried to intervene to no avail. It was the attitude of the hosts that bothered us the most.
I would not be writing this negative review if they had said we are so sorry but we ran out of "luxury" suites. It was their attitude that we were in the wrong and we certainly didn't feel like valued guests! It spoiled our stay in an otherwise lovely lodge. A lesson in how to treat guests should be mandatory for all staff. A warm welcome together with professional, personalized and friendly service was not evident. Tanja the owner even embarrassd us in front of the others by saying we had not paid as much. With just a little empathy this whole mess could have been avoided. 1 out of 10 for customer service, so we can't recommend this lodge!

Room Tip: Do not chose Room 12 if you want a patio or tub.
  • Stayed: November 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank samaude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2016 via mobile

Stayed at Olivers for 3 days, used as a base to travel to play golf at Leopards Creek, about an hour away.
Room was very spacious, full amenities, and good ac. However, the staff and food were quite exceptional. Special mention for Neville who was the standout staff member of our month long tour of South Africa. Well done team!

Stayed: November 2016, travelled with friends
Thank njjnaples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2016

What a beautiful setting, comfortable armchairs just for a coffee. Or, if you prefer fine dining this is a must, do go before sundown though to appreciate the beautiful tranquil gardens overlooking the golf course. We have been here several times and each time is no less magical! Food is first class, service is always impeccable, beautiful wines to accommodate all tastes!! Well done!!

Stayed: November 2016, travelled as a couple
Thank jan10667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaRufErrath, Owner at Oliver's Restaurant & Lodge, responded to this reviewResponded 16 November 2016

Thank you for your kind review and words. Always a pleasure to welcome you at Oliver's!
Kind Regards - Tanja Ruf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2016

Last week, I had the great pleasure of staying at Oliver's with my two young boys on a trip to White River to see friends.

Our room was enormous with every thought to detail applied. Luxuriously comfortable on top of being spacious. The amenities were a total treat being from the Kalahari range and were just wonderful too. We were treated with such care and warmth that it made it extremely hard to leave after only two days.

One of my favourite things about Olivers - the list is long though so this is just one tiny thing - is their homemade muesli. I love waking up every morning knowing that it is waiting for me on my breakfast table! Too delicious for words!!

You have to try their spa too which is just fabulous so make sure that you book so as to avoid disappointment.

We can't wait to come back! Thank you to Tanja, Amanda and your incredible team xxx

  • Stayed: October 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank TinaAponte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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