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Koen D
Franschhoek, South Africa

Everything was perfect!

5.0 of 5 bubblesReviewed 02 Aug 2016via mobile
We, a group of 7 decided to stay @ Heritage House for a couple of days... We enjoyed everything: the rooms are spacious and nicely decorated, the breakfast is superb and the host Suzette was very friendly and helpful... We also enjoyed all activities in and around St-Lucia...
Date of stay: July 2016
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quentin M, Owner at At Heritage House, responded to this review
Responded 28 Aug 2016
We are delighted with your 5/5 star review thank you for the kind words and compliments,
Thank you for the perfect review it makes our day :)
We look forward to hosting you again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (351)
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All reviews day safari house manager home from home tea and coffee restaurants and shops the main street small pool went out of her way a wonderful stay excellent breakfast load shedding stayed nights spacious room our honeymoon national park yogurt thea
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Reviewed 2 August 2016

The best bed I slept while in Durban. Great b&b.
Suzette was amazing, she even gave my friend a coast so she wont be cold during the safari.
We stayed for only 7 hours but we wanted to stay for ever! I'm coming back for more!

Date of stay: July 2016
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank 587cesarb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quentin M, Owner at At Heritage House, responded to this reviewResponded 28 August 2016

We are delighted with your 5/5 star review thank you for the kind words and compliments, i will be sure to pass them onto Suzette who always goes out her way for our valued guests.
We look forward to hosting you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2016

Wow, what can I say. The house is beautiful and Suzette was amazing. I was a bit unsure about having the host on site, but we were made to feel very welcome, had the whole house to ourselves because of the size of our party, and were able to store things in the fridge and use the kitchen when we wanted. Totally a home away from home feel. Suzette even arranged for my daughters favourite pudding one night when she heard us talking about it! Above and beyond the call of duty.
Our night drive was with Temba and he was full of knowledge and an excellent evening had by all. John was our day guide for the time we were there. He was fun to be with incredibly knowledgeable with regards to the area, eco systems, and pretty much had an answer to everything we asked. We loved him and his company. On the final day we had Vasu join us with John, although quiet, probably overwhelmed by my lot, he was a very polite and courteous man. Overall our stay was 5 star all the way Would recommend it to anyone wanting to go with this firm.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Leslie499
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quentin M, Owner at At Heritage House, responded to this reviewResponded 23 July 2016

We are delighted with your 5/5 star review thank you for the kind words and compliments, i will be sure to pass them onto our team.
We look forward to hosting you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2016

Heritage House provided an incredible vacation stay and arranged excellent safari tours. The tour guides were very knowledge about about the plant and wildlife. I strongly recommend booking with Heritage!

Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank davidchristophers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quentin M, Owner at At Heritage House, responded to this reviewResponded 23 July 2016

We are always happy to get such wonderful feedback from our guests and delighted to read that you had a lovely stay and excellent safari guides i will be sure to pass on the compliments to our team THANK YOU :)

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Reviewed 5 July 2016

Very centrally located & quiet guest house, the rooms well equipped and comfortable but by far the host - Suzette made our stay, she was so friendly and accommodating, and went out of her way to make us comfortable. Her home cooked dinners were delicious and we felt so at home and at ease. Nice social area to interact with other guests. Suzette is a wonderful asset to the establishment. We enjoyed the excursions, with wonderful guides - David and John and we were always happy to return 'home' to the guest house. For personalised accommodation, we would highly recommend this establishment. Dankie Suzette.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank _debbiestanley63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quentin M, Owner at At Heritage House, responded to this reviewResponded 11 July 2016

Thanks a million for writing such a lovely review. We are always happy to get such wonderful feedback from our guests and delighted to read that you had a lovely stay with Suzette delicious meals :) :) :) :)

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Reviewed 4 July 2016

From the initial booking process through Mandy, to our warm and welcoming hostess Suzette at Heritage House, and outstanding Guide for 2 days Jonathan; it was an absolute pleasure! Accommodation was immaculate, comfortable and welcoming (and we loved the extra large shower!). Just watch the naughty monkeys - they will try and sneak in if you leave the windows even slightly ajar! Fantastic food! Suzette went out of her way to accommodate our individual dietary preferences, and meals were so tasty my hubby even ate things he usually doesn't touch :-) We love our coffee, so Suzette showed me how to use the coffee machine so that we could help ourselves whenever we felt like some, so we felt very comfortable and at home. Our safari's were also wonderful, and even though we didn't see any of the Cats, our Guide was so friendly and knowledgeable and made everything so interesting, we didn't feel that we'd missed out on anything. We enjoyed our stay so much we have already booked another stay with our overseas family who are coming to visit in Jan 2017.

Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Leona H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quentin M, Owner at At Heritage House, responded to this reviewResponded 11 July 2016

Thanks a million for writing such a lovely 5/5 review.
We are always happy to get such wonderful feedback from our guests and delighted to read that you had a lovely stay and tours with us :):) :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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