Me and my friend enjoyed our tour. We got picked up at the hotel, on time. Breakfast and lunch included where very nice, plenty to eat.
Good guide, lot of knowledge and knew what he was doing. Interacted with all the passengers and asked us what we wanted to see and do. Made decisions based on that. Stayed at a save distance from the animals, especially elephant and rhino. Made sure the car didn't block their way. Parked the car so we could see the animals well and take nice pictures.

We saw lots of rhino's and elephants. Also impala, nyala, zebra, kudu, giraffe, buffalo and lots of birds.

Plenty of water for free use during the tour. Also blankets in the morning.
The seats on the truck where not comfortable at all.

Me and my husband went on a big five safari and were picked up at our accommodation. Fortunately there were blankets in the truck because it was quite cold this early in the morning (05.00). It took about an hour to get from sint Lucia to the reserve. On the way we had some rain so our kind driver and guide shut the sides of the truck. Once we were in the reserve we almost immediately spotted rhinos! We also so buffalo, zebras, giraffes, khudu, worthogs, lots of impala, elephants, different birds and even more rhinos (with young ones!) It was really worth it and we got pretty close. Our guide was able to tell us a lot about the different animals and was great in spotting them. Because we left so early Heritage tours provided a breakfast which we ate inside the reserve (toilets available). The breakfast was really nice and consisted of sandwiches, cereal, fruits, biscuits, tea, coffee and yoghurt.
We got dropped off at our accommodation about 1 or 2 o'clock in the afternoon. And at half past 3 we had the river tour to see crocodiles and hippos. After safety instructions we were off and saw lots of hippos and 1 crocodile. Our skipper new the different hippo families in the river (sometimes they venture into sint Lucia so be careful when walking and driving about!). He gave al sorts of facts about the animals and he answered all my questions (a lot of them :-p).
I would definitely recommend this trip!
(Be mindful of the potholes near the bridge before the jetty were the boat is. They are deep and will ruin your tires).