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“Really Care about Their Guests”

Heritage Day Tours & Safaris
Certificate of Excellence
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Attraction details
Owner description: Heritage tours & Safaris was established by people that LOVE wildlife. Family owned and proudly South African, our aim has always been to enthusiastically share that love and passion with all the satisfied tourists that have been though our hands.Heritage Tours & Safaris offers the widest range of Big 5 Safaris, night drives, hippo and croc cruises and Whale Watching.Our safaris/activities are not only affordable but also offer our guests a value-filled product with a personal touch.We invite you to find out for yourself what sets us apart as a safari company.
Useful Information: Activities for young children, Activities for older children
Reviewed 25 November 2017

We had an excellent experience on our nighttime turtle watching tour with this company. The guide went out of his way to try and make all guests as comfortable as possible despite inclement weather. He did an outstanding job in spotting game on our drive to the turtle nesting site, finding several interesting nighttime sightings. On arrival at the turtle nesting site, he did an excellent job in explaining turtle behavior to the guests and was clearly an encyclopedia of interesting knowledge on this fascinating creature which he shared willingly. What really stood out was the guide’s and the company’s response when through no fault of theirs the otherwise well-maintained and cared for safari vehicle overheated on the beach during the return journey. The guide did an outstanding job in getting us off the beach and to safety at the Cape Vidal rest camp and the company did a great job in getting another vehicle to transport us back to St. Lucia as soon as possible. The only delay was due to excessive officialdom at the park entrance gate that was well beyond the company’s control. Despite the delayed return, we were fully satisfied with the outstanding service and wonderful trip received and were even more impressed when the company provided a full refund. This is clearly a company that cares both about its reputation and its guests’ experience. We would readily use them again and highly recommend them.

Thank Bryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 434 reviews

Reviewed 24 November 2017

We did the night hippo cruise with Stacey, the full day safari with Zane and the half day safari and night drive with Kyle. All guides were excellent - great knowledge. Turned up on time, very professional, accomodating and friendly. Saw lots of amazing animals. Great bbq lunch on the full day safari. Zane went snorkeling with us at Cape Vidal which was awesome having a guide with us in the water. Cannot recommend enough! Thanks team :)

Thank Stuart A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

We reserved a package safari + accomodation in St. Lucia guest house, so I will split my review by 2:
1) St. Lucia guest house: simply great! Very nice and professional Staff; Rooms are very confortable, fully furnished and provided with a/c. Breakfast is served in the accomodation garden: outside breakfast hours there is a common area managed according to an “Honesty Pick Up List” to be paid separately with both food and drinks availabe on a 24/7 basis. Overall it is an excellent accomodation with better than expected rooms and excellent staff.
2) Safari (s.c. 2 nights package): it consists in 3 safaris during light hours and a night safari. Daily safari envisaged: boat trip to spot Ippo, full day safari in Hluhluwe Umfolozi Game Reserve and iSimangaliso Wetland Park natural reserves, night (after sunset) safari in iSimangaliso Wetland Park. The after sunset safari proved to be the better one, with higher number of spotted animals and a wider variety. During all the safaris the rangers proved to be very friendly, flexible and full of understanding of the guest expectations: Sky tryed his best to let us spot big fives and Kyle provided very insightful anectodes about for African Birds. We benchmarked with the guests using other travel agents and we had by far the best safari experience. Heritage provided us breakfast, food (home made) and beverage (including soft drinks) of a very good quality (taking into accout the overall outside conditions) and everything was tidy, environmental friendly and properly stored.
Two closing remarks:
1) The staff of Heritage T&S Back Office proved to be really precise and efficient in solving our organization problems (thanks Bev for arranging the Shuttle from and to Durban) and no unexpected or unquoted expenses popped up (e.g. other places in SA asked us for undisclosed bank transactional costs or last minute fx rates adjustments).
2) The ranger that assisted us during the different safaris proved to be real professionist (they were all officially licensed), with real understanding of the natural environment and really motivated to provide a great experience.
I strongly suggest St. Lucia town as a base and Heritage Tours and Safaris for having a safari in the KZN area

1  Thank Ettorillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2017 via mobile

It is always a pleasure to make use of Heritage Tours and Safaris. They go the extra mile, guides are professional, cars and boats are always clean, breakfast is top class... I think they give the best service in St-Lucia...

Thank kdfran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2017

Our guide (I think it was Karl) is intelligent and knows and cares about the park and it's animals. He had a tip off that there was a lion kill close to a track and managed to get us there to spend 1/2 hour with us as the only truck watching this fantastic sight as the lions, then lionesses and cubs ate.
Saw all the other animals we wanted to. Book this safari you won't be disappointed.

Thank campbejx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin M, Owner at Heritage Day Tours & Safaris, responded to this reviewResponded 30 October 2017

Wow thank you for the awesome 5 star review :) we have a great dedicated professional team and will be sure to pass on the compliments to Kyle.
hope to have you on safari again in the near future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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