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phetsilemm
Mbabane, Eswatini (Swaziland)

Great experience

3.0 of 5 bubblesReviewed 15 Dec 2022
The overall experience was good and the central location of the hotel was great for us because we could walk everywhere. However, there was no Wifi in the rooms which was a great disappointment. The rooms were neat and clean and I would definitely go back there.
Date of stay: May 2022
Trip type: Travelled with friends
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Reviews (295)
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1 - 6 of 295 reviews
Reviewed 7 January 2022

This hotel has so much potential but it is completely run down.
None of the air conditioners work in the dining room, the reception or even the bar area. St Lucia is a hot and humid place, air conditioners are essential.
All the rooms have air conditioners that work but drip into the shower making it wet and moldy.

The rooms are dingy. For some reason, someone painted all the furniture brown! And now the paint is peeling off.
Carpets everywhere are dirty and I was told that the machine broke.

Linen, falling apart. The bathroom towel looked like it had been eaten by mice.
They have no toilet brushes! I was told that it was unhygienic!

Breakfast was very sparse and a long line forms to toast some bread. They only have 1 little toaster like you have at home.

Date of stay: January 2022
Thank NicoB965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2021

Dingy, expensive and Not suitable for families with Kids-Terrible

This place is the biggest disappointment , rooms are tacky , old linen, filthy grubby bathroom, Torn pillow cases, torn ironing board with the timber showing.
We were charged full price for an additional linked room for a 6 year old and 9 year old. The kids never slept in the spare room at all. They point blank refused to have our kids share a room with us like the garden court. Altogether we paid R5160 for 2 nights which is more than twice the price we pay at a garden court family room . At breakfast , my kids ate nothing and on both occasions we were forbidden from packing even what was in their plates for the kids. When asked if they were going to throw away what’s in their plates since the kids haven’t touched it, the answer was “ YES” on two occasions and they unfortunateky can’t allow us to even take a toast for my 6 year old. I understand that the tourism Industry took a knock during covid but this is daylight robbery. The towels are disgustingly tired, carpets need cleaning , iron does not heat up sufficiently to iron even a tshirt , tatty torn ironing board. Yes this is 3 star, but the price is premium if you are travelling with your kids. Full price for kids in a whole room At such a high price for a dingy place like this( see attached pics) Completely not accommodating, complete waste on money. Avoid at all cost!!!!

Consider the R5160 that was paid for 2 nights and look at the pics attached. Then go into Tao go suns website see the price for a family room for 2 adults and 2 children. It’s mostly half at most of their hotels.

The only good thing was the gentleman at checkin, warm and friendly. All of the above issues lie with management. Disgusting !!!!

Date of stay: December 2021
Trip type: Travelled with family
1  Thank Melaniedbn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 December 2021 via mobile

This was our second stay at the hotel and we loved it. We love the feel of a hotel and not a house and this place fit perfect. Its not a 5 star hotel so it would be unreasonable to expect everything to be 5 star. The hotel is very clean and the best part is the friendly staff. Lovely breakfast and close to everything. Basically the hotel is in the middle of the town. Will definitely be back again.

Room tip: Ask for a room upstairs with pool view so and look out for hippos. Speak to the staff if you are not happy about anything. Ask for restaurant/tour suggestions at the front
Date of stay: November 2021
Trip type: Travelled as a couple
Thank RashnaJ5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2021

A work-stay away has never quite felt homey,until my stay at Elephant lake hotel.

The well equipped room, friendly staff and all-round incredible atmosphere and views from my room made packing my bags to leave, difficult.

Date of stay: September 2021
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Godswill2903
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 September 2021 via mobile

What a phenomenal experience, the Elephant Lake Hotel has some of the most breathtaking views I've ever seen, there are actual hippo's that roam around the hotel, the staff are extraordinary, my room was spacious and neat and don't get me started on the food, can't wait to visit again.

Room tip: Make sure you go for more than 2 days like I did, there is so much to experience and do
Date of stay: September 2021
Trip type: Travelled with friends
Thank Enricho M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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