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Ashleen R
Durban, South Africa

Beautiful

4.0 of 5 bubblesReviewed 19 Jan 2021via mobile
My experience was great.
My husband and I stayed here for 5 nights. The hotel is lovely. Very very clean , neat , well kept , the breakfast tasty.
The staff are very friendly and helpful. The area is very safe. Walking distance to restaurants.
Also close to all activities. The Hotel ground and pool is well kept , clean and always neat. I loved the Hotel. The only small problem is that there are no bar fridges in the rooms which makes it very difficult if you staying more than 2 nights. There is also great value for money when staying at the hotel.
Date of stay: January 2021
Trip type: Travelled as a couple
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7 - 12 of 295 reviews
Reviewed 19 January 2021 via mobile

First visit to St Lucia. Arrived before the check in time, was told to return after 2, this meant standing in a queue when we returned. Only one person at reception meant a slow check-in. The rooms suited our purpose with linked family rooms between the kids and Us. The Wi-Fi didn’t work in the Rooms, much to the kids disappointment and frustration. A little more attention by management would make this hotel a brilliant stay. TV signal wasn’t great, with limited channels. Kids Remote was faulty. Kids shower only had a trickle of water. No drinking water in the room. It was HOT, requesting ICE was an issue because it wasn’t always available. Perhaps the Lockdown had an impact on the service. Breakfast was definitely delicious and portions were good. Dinner was also great, but the menu is a bit limited for choice. Pool was clean and a great relief. It would be nice to have an information directory in the room. Visits from the Hippos was really cool. But the monkeys become a pest! (Raiding the rooms)

Date of stay: January 2021
Trip type: Travelled with family
Thank 594gavine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 January 2020

We stayed here for 3 nights at the end of our tour of KZN. The rooms are fairly basic, and the water and electricity both went off on several occasions.
The food was plentiful and tasty but it was a fairly limited menu. Drinks were OK but they didnt stock gin or tonic (we asked and they got it in for the third night) and all of the drinks could have been better chilled.
It is in the centre of town near to everything and two hippos did indeed walk through the grounds on the first night.

Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
Thank Simongeorgep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2020

The welcome at the hotel starts with a disclaimer at both reception and the bar showing the hotel cannot be held responsible for anything that happens to you or your property whilst you stay - whatever the cause! Room has a safe - but no key. Door locks to room are very basic. Our room itself okay and clean but hot water runs out if the hotel is busy and guests are getting ready for an evening meal. The bar had no gin or vodka on our arrival which was not addressed until a complaint was lodged with a duty manager. The staff member behind the bar had a torn, grubby looking uniform and was unable to find a bottle opener for a bottle of beer. The reception staff and waiting staff were smart and helpful. There was a choice of meals at both breakfast and evening and were of a good quality but options were often not available due to running out of ingredients and also the same menu for 2 out of the 3 nights we stayed. This stay was booked as part of a tour otherwise previous poor reviews would have been heeded.

Date of stay: January 2020
Thank madelineh911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
deonsteyn, General Manager at Elephant Lake Hotel, responded to this reviewResponded 31 January 2020

Thank you for your review. You are welcome to direct an email direct to the General Manager in order to get a better understanding of your review. The disclaimer is a standard disclaimer and safes are either operated electronically or by key available from front desk. Your comments re that bar attendant and product is noted. The Hippo Steakhouse has a A la Carte menu that may be considered should the set menu for the evening not be desired.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2020

We had a great stay. Great location
Conveniently located close to restaurants just a very short walk away from Elephant Lake Hotel, including Ocean Basket + Braza, Reef and Dune and Thyme Square Coffee & Gift Shop.
Free parking available to guests.

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Riana M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
deonsteyn, General Manager at Elephant Lake Hotel, responded to this reviewResponded 31 January 2020

Thank you for your review and for staying with us

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Reviewed 16 January 2020 via mobile

The place in located on the nice spot next to the lake but we got disappointed when they put us in a used room meaning they didn’t check, and the rooms had mould smell as if carpets were being washed and didn’t dry properly. I feel that they don’t even need carpet in the rooms St Lucia is very hot and humid. But then overall management need some work on quality check and improve the breakfast menu, most things tasted bad and not fresh, like tomatoe on the omelet etc.... I’m sure they can improve.

Date of stay: December 2019
Trip type: Travelled as a couple
2  Thank Nontoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
deonsteyn, General Manager at Elephant Lake Hotel, responded to this reviewResponded 17 January 2020

Thank you for your review and feedback, Your feedback is appreciated and well noted

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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