We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Jo Hunguana
Ponta Mamoli

Poor service

2.0 of 5 bubblesReviewed 14 Feb 2023
I stayed for one night. When I checked in was told breakfast started at 5.45. I went downstairs at 6am and breakfast was not yet ready, it took me 20 minutes to get an omelet after complaining. No apologies from the staff for the constraints this caused. Actually, I was late for my early morning commitment and had to rush eating. Not happy with the service.
Date of stay: February 2023
Trip type: Travelled solo
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle Higgo, General Manager at Southern Sun Mbombela, responded to this review
Responded 16 Feb 2023
Good Morning

Thank you for letting me know about your experience, very strange on the breakfast times as we have always started breakfast at 6h30, I will look into who did your check in and advised you on the times and address immediately as this was unnecessary stress for yourself and my team.

I do sincerely apologize for your experience. Please remain safe

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
studio room
R 1 108
R 1 035
  • Expedia.com
    R 1 108
  • StayForLong
  • Hotels.com
    R 1 083
4.6 km from Southern Sun Mbombela
Free Wifi
Free parking
R 1 765
  • Expedia.com
    R 1 770
  • Agoda.com
    R 1 595
  • Trip.com
5.6 km from Southern Sun Mbombela
Free Wifi
Free parking
R 1 020
  • Hotels.com
    R 1 020
  • Expedia.com
    R 1 023
  • Agoda.com
    R 1 018
4.9 km from Southern Sun Mbombela
Free Wifi
Free parking
R 1 074
Fully refundable
  • Expedia.com
    R 1 237
  • Hotels.com
    R 846
  • Agoda.com
    R 1 003
4.1 km from Southern Sun Mbombela
Free Wifi
Free parking
R 1 616
  • Expedia.com
    R 1 486
  • Agoda.com
    R 1 255
  • Trip.com
6.5 km from Southern Sun Mbombela
Free Wifi
Free parking
SUN1 NELSPRUIT ROOM
R 680
Fully refundable
  • Agoda.com
    R 680
  • Priceline
  • Vio.com
3.1 km from Southern Sun Mbombela
Free Wifi
Free parking
R 1 026
  • Priceline
  • Agoda.com
    R 1 026
  • eDreams
    R 1 026
6.2 km from Southern Sun Mbombela
Free parking
Pool
R 450
  • Agoda.com
    R 450
12.5 km from Southern Sun Mbombela
Get rewarded with One Key
  • Booking.com
    R 1 769
  • Agoda.com
    R 1 569
  • Hotels.com
    R 1 603
4.4 km from Southern Sun Mbombela
Free Wifi
Free parking
Entrance
Book Now with Marriott Bonvoy
  • Expedia.com
  • Booking.com
    R 1 331
  • Hotels.com
    R 1 331
4.2 km from Southern Sun Mbombela
Free Wifi
Free parking
View more hotels in Mbombela
Reviews (684)
Filter reviews
684 results
Traveller rating
376
204
66
25
13
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
376
204
66
25
13
See what travellers are saying:
Selected filters
Filter
Updating list...
6 - 11 of 684 reviews
Reviewed 16 November 2022

We loved this hotel, especially the gorgeous garden and the superb dining room. Our room was not so big but with a perfect lay-out so comfy. Breakfast was very good, with a big buffet. Ample parking, secure.

Date of stay: November 2022
    • Location
    • Cleanliness
    • Service
Thank Jurgen B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2022

This establishment needs a bit of a refurbishment. Carpets are old, shower was leaking water, and there are no double pin charging or USB ports. For a one night stay it's ok. Longer, not for us.
Staff was however friendly and helpful at all times. Credit to them.

Date of stay: December 2021
    • Value
    • Cleanliness
    • Service
Thank N3Aviation
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2021 via mobile

Hotels are not at the top of their game. COVID has struck them a blow. But this one feels very down on its luck. Staff are trying and nothing is terrible, but food, cleanliness, coffee, room quality...are all poor. Dombolo and omlettes are good. We only overnighted and it was pretty well-priced, so it was ok, but can’t recommend.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank JasonL943
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2021 via mobile

We’ve stayed over for 2 nights. Staff were super friendly and went out of their way to accommodate guests.
There’s more than enough safe parking.
Rooms were clean and very comfortable.
The breakfast was basic, but more than enough. Even though it’s not a massive selection, everything we had was super tasty. The Lady Chef is a master when it comes to food and she does it with pride.
We’ll definitely stay at this place again.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank GPV_1966
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2020 via mobile

Rooms were clean although furniture is outdated, the air con worked but very noisy, The bed was comfortfably with good quality linen.
Female waitresses on breakfast in area do not greet at all. Cleaning staff were very friendly. The restaurant menu does not match the status of the hotel at all.
The bar man was overwhelmed, it looks like they are short staffed,he was doing his best.
Christmas dinner was not worthy the money, people had to queque like you are at a hot soup kitchen.
They were trying hard to follow covid protocols.
In summary go there to sleep and eat out if you can.

Date of stay: December 2020
Trip type: Travelled with family
1  Thank rosemazi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews