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sitholer32
Kempton Park, South Africa

the hotel is good the service was fantastic

5.0 of 5 bubblesReviewed 17 Nov 2019
Excellent conditions he staff provided good service the breakfast was also nice in summary Tsogo Sun provide better service in every region Bloemfontein Durban and PE I have an opportunity to sleep in all this hotels the service is perfect improvement is little.
Date of stay: November 2019
Trip type: Travelled on business
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Tsogo Sun Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle H, General Manager at Southern Sun Mbombela, responded to this review
Responded 18 Nov 2019
Good Morning

Thank you for letting us know about your stay

We hope you have a great week ahead


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (684)
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41 - 46 of 684 reviews
Reviewed 16 November 2019 via mobile

This visit saw me getting a very quiet room which was very conducive to work.

Food options were still pathetic at beast, mixed frozen vegetable in onion soup mix over pasta was disgusting to say the least.

For the second night I was back to salad and chips.

Date of stay: November 2019
Trip type: Travelled on business
Thank 99julesm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle H, General Manager at Southern Sun Mbombela, responded to this reviewResponded 18 November 2019

Good Morning

Thank you for the feedback , your comment on the food will be investigated

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2019

This is a very nice hotel with a nice gardening feeling. Excellent for relaxing your mind. It massages you mind when coming from a hectic business engagement. The hotel has been excellent to me as a person

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank mokgoropo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle H, General Manager at Southern Sun Mbombela, responded to this reviewResponded 18 November 2019

Good Morning

Thank you for letting us know about your stay

We hope you have a wonderful week ahead

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2019

The hotel is very warm, clean and refreshing. Staff needs to be more welcoming and understand that we arrive tired, we cant be taken up and down just to check in. Also TV is essential to me, if I request assistance I dont expect to be assisted after an hour.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank gloriamutshidza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle H, General Manager at Southern Sun Mbombela, responded to this reviewResponded 18 November 2019

Good Morning

Thank you for letting me know about your stay

Your comment is noted and has been addressed with the relevant department to ensure that we get if right all the time

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2019

Our room was comfortable and clean.
The hotel once again looked after the runners by providing a buffet carbo-loading dinner the night before the race as well as an early morning on-the-go breakfast the morning of the race. Once again massages were provided for after the race, however, I did not go for one as the RWC Final was on at the same time.
Only let down was the wait for afternoon drinks at the pool on Saturday afternoon...took almost 30 minutes. Eventually went to fetch it ourselves.
Breakfast was great.
Another good stay.

Room tip: Garden/Pool View is best
Date of stay: November 2019
    • Location
    • Cleanliness
    • Service
Thank gschuleman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle H, General Manager at Southern Sun Mbombela, responded to this reviewResponded 18 November 2019

Good Morning

My apology for the late response

Your comments are appreciated , the F&B team has been addressed on the service issues

We hope to see you again next year


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2019

Conveniently located in Nelspruit; very nice staff in all sections (receptions; room service, restaurant). The chef in particular was quite professional. One of the ingredient for one dish we ordered ran out of stock and the chef himself came to our table to apologize and suggest an alternative. Much appreciated. We were overall satisfied. Points that could be improved:
- room (311) was OK but a bit tied. Probably a refurbishment is due one of these day, in order to keep with the 4 stars standards
- wifi: should be faster and unlimited in an hotel of this category.

Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank 213dimitrip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle H, General Manager at Southern Sun Mbombela, responded to this reviewResponded 18 November 2019

Good Morning

My apology for the late response

We appreciate all the comments that have been made

For our rewards card holders the WIFI is uncapped , this is a complimentary membership

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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