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“Just about good enough for an overnight stop”
Review of Hotel Promenade

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Hotel Promenade
Ranked #10 of 18 Hotels in Nelspruit
Reviewed 21 September 2017

Through TripAdvisor found the price to be the cheapest for an overnight stop on our way to Kruger park - reception was basic and functional - no assistance offered with luggage either at check in or check out -the rooms clean - nothing special but it's a 3 star! - The Sunday evening "Buffet" at R175 was of very low standard and appeared to be what was left over from lunch time with the addition of a chicken.- very expensive for very poor choices. The equally expensive breakfast which we did not have looked very greasy and again a very poor choice for the price of R120 per person - the local Wimpy just across the road offers excellent on the move value. The hotel charges 5 star prices for 3 star service.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank KenMatthews1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, Manager at Hotel Promenade, responded to this reviewResponded 25 September 2017

Dear Mr Matthews
Thank you very much for taking the time to evaluate your recent visit to The Hotel Promenade, and please allow me to personally apologise for the shortcomings experienced by you. I can assure you that we are already in the process of improving on the service levels, and that we have also addressed our Buffet presentation extensively. Thank you, once again, and we are looking forward to welcoming you back.
Kind Regards
Willem Viviers
General Manager

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2 - 6 of 48 reviews

Reviewed 25 August 2017 via mobile

The breakfast was the saving grace of this hotel. It was an excellent selection, well presented and cooked and excellent service.

The rest of the hotel was a disappointment. The reception may look fancy and check-in was quick. The room was spacious with fresh white linen. The bathroom had scum marks around the bath and limescale marks in the toilet. One of the towels was beginning to go threadbare. Complementary toiletries were nice.
Bed was decent and an average sleep was had but the 9 air conditioning units outside the window hummed throughout the night. Being on holiday, we did not expect to get woken up at 7am by a refuse man singing loudly (albeit in tune) while stacking cardboard.
The swimming pool was clearly out of use but no mention of this was made. If it was in use then the black looking water was very uninviting and it was in the middle of the entrance courtyard where people were having social drinks.

Throughout the stay, I was going to give this review a score of 2 but the breakfast saved it and was well worth it.

3 stars doesn't mean clean or quiet. I'd personally book somewhere else.

Stayed: August 2017, travelled with friends
Thank Blouncy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, General Manager at Hotel Promenade, responded to this reviewResponded 30 August 2017

Dear Blouncy
Thank you very much for taking the time to post a comment, following your recent visit to The Hotel Promenade. and please allow me to offer my personal apology for your disappointment. I can assure you that we are already in the process of addressing all shortcomings mentioned, and we would like to share the improvements with you on a future return.
Kind Regards

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Reviewed 22 August 2017

This hotel is situated in the historic old building that used to house the old Nelspruit Town Council. As such it is very centrally situated. The conference facilities are good and the staff makes all efforts necessary to conduct a professional business get-together. The hotels situation, whilst being a big plus in terms of being central is also it's main drawback - the area is not as safe as it once was.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, General Manager at Hotel Promenade, responded to this reviewResponded 23 August 2017

Dear Mark
Thank you very much for taking the time to post a review, following your recent visit to The Hotel Promenade. It was indeed a pleasure being of service to you, and we truly appreciate your positive remarks. I can assure you that the area is well secured and patrolled, and our Guest safety is of paramount importance to us.
Thank you, once again, and we are looking forward to welcoming you back.
Kind Regards

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Reviewed 20 May 2017 via mobile

The restaurant food was terrible and overpriced. The service at breakfast was slow and late. The lighting in the rooms was terrible and the bathroom was poorly designed. Very noisy due to the location of the hotel and windows that could not close properly. I would not recommend this hotel to anyone in the future.

Stayed: May 2017, travelled on business
Thank Mathew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, General Manager at Hotel Promenade, responded to this reviewResponded 23 August 2017

Dear Mathew
Thank you very much for taking the time to comment on your visit to The Hotel Promenade during May 2017. We have taken note of your concerns, and I am pleased to advise that we have now corrected the shortcomings pointed out by you.
Please accept my personal apology for the inconvenience, and please feel free to contact me personally prior to your next visit.
Kind Regards

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Reviewed 24 April 2017

extremely helpful staff that would go out of their way whenever i would need something rooms are roomy and clean enough free breakfast was very good and abundant very good wifi good position (very close to bus stop/taxi rank/supermarkets and shops) a bit pricy

  • Stayed: April 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 517margheritac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hote1Management, General Manager at Hotel Promenade, responded to this reviewResponded 15 May 2017

Dear Guest
Thank you very much for taking the time to post a review on TripAdvisor, following your recent visit to The Hotel Promenade.
It was indeed a pleasure being of service to you, and we truly appreciate your positive comments. I will share it with the rest of our Team.
Thank you, once again, and we look forward to welcoming you back.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Promenade

Address: Corner Samora Michael Drive and Henshall Street, Nelspruit 1200, South Africa (Formerly Best Western Hotel Promenade)
Region: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #10 of 18 Hotels in Nelspruit
Price Range: R560 - R1 190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Promenade 3*
Number of rooms: 72
Official Description (provided by the hotel):
Once the original town hall of Nelspruit, this historic hotel is one of the town's most prominent landmarks. This heritage city hotel offers guest spacious accommodation combined with warm personal service and genuine local hospitality. ... more   less 
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