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Mahaveer C
Sandton, South Africa

Beautiful place pity it does not seem to be managed properly

2.0 of 5 bubblesReviewed 27 Feb 2016
I booked on Booking.com and called an hour prior to arriving and nobody knew about my booking, and ppppromised to call me back after a few minutes, after 10 minutes i called again and still they did not know. i then called booking.com and after a very ong wait and panic i was tld al was ok.

Breakfast was a total disaster. I am vegetarian and was with a muslim guy who stressed he did not eat bacon, yet they made him a bacon omelette and i found a piece of ham on my toast!

Service was very poor, the cost of R100 for breakfast for a vegetarian was not justified, i left hungry as there was just no service!

Rooms were great ! Hotel is great!
Date of stay: February 2016
Room Tip: choose the honeymoon rooms!
Trip type: Travelled on business
1.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed 7 July 2015

We booked at the Wineglass Hotel & Spa a month in advance as we wanted to spent the weekend in Nelspruit for the Innibos Festival. On the Friday morning we phoned to confirm our reservation of two rooms for two couples. The lady at reception confirmed our bookings. On our arrival there were no arrangements made for us at security. After waiting a long time, security managed to get hold of someone on the premises. We were informed that the Wineglass Hotel & Spa is fully booked, that they have no rooms available, that reception was already closed and that he cannot assist us. We showed the man our confirmation of booking and he still refused to help us. He could not give us a number for the manager. After standing in the cold for more than an hour and a half and a lot of complaining and drama we were allocated two rooms. Suddenly they had rooms available and they had keys for reception. We had no water pressure and the bathroom had a terrible drain smell. I must say the gardens are very well kept and with better management it could be a great place to stay. But before that happens this is a no go!

Date of stay: July 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
6  Thank Lizelle C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.