We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Lizelle C
Kempton Park, South Africa

What an experience!

1.0 of 5 bubblesReviewed 07 Jul 2015
We booked at the Wineglass Hotel & Spa a month in advance as we wanted to spent the weekend in Nelspruit for the Innibos Festival. On the Friday morning we phoned to confirm our reservation of two rooms for two couples. The lady at reception confirmed our bookings. On our arrival there were no arrangements made for us at security. After waiting a long time, security managed to get hold of someone on the premises. We were informed that the Wineglass Hotel & Spa is fully booked, that they have no rooms available, that reception was already closed and that he cannot assist us. We showed the man our confirmation of booking and he still refused to help us. He could not give us a number for the manager. After standing in the cold for more than an hour and a half and a lot of complaining and drama we were allocated two rooms. Suddenly they had rooms available and they had keys for reception. We had no water pressure and the bathroom had a terrible drain smell. I must say the gardens are very well kept and with better management it could be a great place to stay. But before that happens this is a no go!
Date of stay: July 2015
Trip type: Travelled with family
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
studio room
R 1 095
R 1 046
  • Hotels.com
  • Booking.com
  • Priceline
17.7 km from Mbombela Holiday Resort & Spa
Free Wifi
Free parking
Exterior
R 1 892
Fully refundable
  • Hotels.com
  • Booking.com
  • Algotels
18.1 km from Mbombela Holiday Resort & Spa
Free Wifi
Free parking
R 1 586
Fully refundable
  • Hotels.com
  • Booking.com
  • Priceline
17.7 km from Mbombela Holiday Resort & Spa
Free Wifi
Free parking
R 1 629
R 1 590
Fully refundable
  • Booking.com
  • Hotels.com
  • Algotels
17.8 km from Mbombela Holiday Resort & Spa
Free Wifi
Free parking
R 1 959
R 1 762
  • Booking.com
  • Expedia.com
    R 1 762
  • Hotels.com
20.8 km from Mbombela Holiday Resort & Spa
Free Wifi
Free parking
R 1 018
Fully refundable
  • Hotels.com
  • Booking.com
  • Algotels
19.1 km from Mbombela Holiday Resort & Spa
Free Wifi
Free parking
R 1 496
  • Hotels.com
  • Booking.com
  • Priceline
21.0 km from Mbombela Holiday Resort & Spa
Free Wifi
Free parking
Entrance
R 1 331
Book Now with Marriott Bonvoy
  • Tripadvisor
    R 1 329
  • Hotels.com
  • Booking.com
20.9 km from Mbombela Holiday Resort & Spa
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    R 1 583
  • Hotels.com
20.0 km from Mbombela Holiday Resort & Spa
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    R 1 191
  • Priceline
18.9 km from Mbombela Holiday Resort & Spa
Free Wifi
Free parking
View more hotels in Mbombela
Reviews (10)
Filter reviews
10 results
Traveller rating
2
2
0
2
4
Traveller type
Time of year
LanguageAll languages
Traveller rating
2
2
0
2
4
See what travellers are saying:
Selected filters
Filter
Updating list...
10 - 10 of 10 reviews
No results found. Try removing a filter, changing your search, or to read reviews.