Room dirty
Had to ask for a hair dryer
Pool was exremley dirty and could not be used all 4 days of my trip
Pool area was not kept clean
Overall very bad experience....
Would like to hear from the hotel as to why I experienced such
On the website this hotel has all the amenities you need, but in reality it provides the minimum. There is a cooker, but no pans. There is aircon, but so badly located we had to turn it off over night. There is coffee, but no milk. There is a hairdryer, but the handle is broken. Generally it needs some maintenance. On the plus side, the location is convenient to walk into the mall next door for supplies. The reception area was nice.
While the people at the front desk were lovely, and the common areas are impressively big, the 2 room suite we stayed in was surprising sub-standard for an international brand like Mercure. Carpet was dirty (not vacuumed), the room smelled bad and furniture was long passed its useful life. Breakfast was simple but hearty. Great bar with a friendly bartender. Pool area is delightful.
Hotel is directly across from a shopping mall and about 30 -45 minute drive to the airport.
Dear Travelmop_10
Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Karien Linde
Rooms Division Manger
Mercure Hotel Nelspruit
It’s really a chilled environment. It is great for a weekend where you just want to stay in and rest. Close to a number of amenities including I’langa mall being a walking distance.
The service is great and the breakfast is super delicious!!
Dear lindornkosi,
We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
We booked a 2 room suite and stayed for 2 nights on route from the Kruger to Jo Burg.
Noticed a few reviews say there is no BBQ facilities, there is, it is are round the back of the pool area.
The suite was spacious, we did have ants in the kitchen area but nothing too serious. The rooms were clean and comfortable, if a little dated. Air conditioned and safe were in the suite.
Staff were friendly and welcoming, Elvis behind the bar is the man for cocktails! Pleasant sunbathing and pool area with a pool table and table tennis. Location wise it is next to a mall so for shopping of any kind, including food, it is ideal. Many good resturants a short walk from the hotel in the mall. It did get a little noisy at night with cars, but to be expected as it is next to the shopping mall and within an industrial area.
Dear Bexandco
We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Elvis. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
