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paulE9863XU
Johannesburg, South Africa

Mercure Hotel Nelspruit

1.0 of 5 bubblesReviewed 21 Aug 2019
Not an OK hotel, lack of standards in the rooms. Room are worn out an old looking, duvets are dirty, toilet paper is low quality and lacking in supply, furniture is old and scuffed. Not enjoyable, when we commented on it, there was just a response of 'Oh okay". OUr room has been smoked in, there were holes burnt in the furniture, the aircon in one bedroom was not working well and kept making loud noises. Nothing nice to say about the accommodation in this hotel. Not enjoyable and only for those who wont notice the difference.
Date of stay: August 2019
Trip type: Travelled on business
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karien L, Manager at Mercure Nelspruit, responded to this review
Responded 22 Aug 2019
Dear paulE9863XU

I apologise that your experience did not meet your expectations.

As previously mentioned, we are currently soft refurbishing all the rooms which includes furniture. Since your last stay, we have purchased new linen. I will inform the Executive Housekeeper and Maintenance Manager to resolve your valid comments in order to prevent reoccurrence.

We have taken note of all your valid comments in order to prevent reoccurrence.
Kind Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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22 - 27 of 334 reviews
Reviewed 10 July 2019

Date of stay: July 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karien L, Rooms Division Manager at Mercure Nelspruit, responded to this reviewResponded 15 July 2019

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 June 2019

The stay was great I got welcome voucher to get a drink at the bar.

Unfortunately our main room light was not working. Other than this, I had no other complaints to talk about. The breakfast was great as usual.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank samnyemba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 June 2019 via mobile

The hotel is located at a central place, close proximity to the mall.

It will be appreciated if there can be bathroom on the first floor for conferencing as compared to downstairs.

There should be instruction on how to operate the lift.

The staff serving at conferencing were good.

The food was not nice and there was no variety.

Date of stay: June 2019
Trip type: Travelled on business
Thank Ethel M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karien L, Rooms Division Manager at Mercure Nelspruit, responded to this reviewResponded 15 July 2019

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Karien Linde
Rooms Division Manager
Mercure Hotel Nelspruit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2019 via mobile

The hotel location is good, very central and right across from a good mall. Excellent service and friendly staff.
The hotel, the rooms and the public areas are old, tired and in a desperate need of a revamp.

Date of stay: June 2019
Trip type: Travelled with friends
Thank lazy-henk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karien L, General Manager at Mercure Nelspruit, responded to this reviewResponded 24 June 2019

Dear Lazy-henk

Thank you for your positive review on Trip Advisor. Your opinion is valuable to our staff and future guests to the area. We would also like to apologise for the inconvenience you experienced. When we next refurbish the hotel, we will take your valid points in consideration.

We would love to welcome you back to Mercure Hotel Nelspruit on your future travels.

Kind Regards
Nisha
H2918-GM@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2019

Above average hotel - rooms could be improved!
Close distance from big shopping mall in town
Friendly staff
In-house dinner was excellent - especially the lamb stew!!
Unfortunately woke up with insect bites
Hotel and facilities need overall renovation

Date of stay: April 2019
Thank petriebotha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karien L, Rooms Division Manager at Mercure Nelspruit, responded to this reviewResponded 22 May 2019

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Karien Linde
Rooms Division Manager
Mercure Hotel Nelspruit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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