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samnyemba
Maputo, Mozambique

Main Room Light Was Not Working

3.0 of 5 bubblesReviewed 28 Jun 2019
The stay was great I got welcome voucher to get a drink at the bar.

Unfortunately our main room light was not working. Other than this, I had no other complaints to talk about. The breakfast was great as usual.


Date of stay: June 2019
Trip type: Travelled with family
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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24 - 29 of 334 reviews
Reviewed 27 June 2019 via mobile

The hotel is located at a central place, close proximity to the mall.

It will be appreciated if there can be bathroom on the first floor for conferencing as compared to downstairs.

There should be instruction on how to operate the lift.

The staff serving at conferencing were good.

The food was not nice and there was no variety.

Date of stay: June 2019
Trip type: Travelled on business
Thank Ethel M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karien L, Rooms Division Manager at Mercure Nelspruit, responded to this reviewResponded 15 July 2019

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Karien Linde
Rooms Division Manager
Mercure Hotel Nelspruit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2019 via mobile

The hotel location is good, very central and right across from a good mall. Excellent service and friendly staff.
The hotel, the rooms and the public areas are old, tired and in a desperate need of a revamp.

Date of stay: June 2019
Trip type: Travelled with friends
Thank lazy-henk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karien L, General Manager at Mercure Nelspruit, responded to this reviewResponded 24 June 2019

Dear Lazy-henk

Thank you for your positive review on Trip Advisor. Your opinion is valuable to our staff and future guests to the area. We would also like to apologise for the inconvenience you experienced. When we next refurbish the hotel, we will take your valid points in consideration.

We would love to welcome you back to Mercure Hotel Nelspruit on your future travels.

Kind Regards
Nisha
H2918-GM@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2019

Above average hotel - rooms could be improved!
Close distance from big shopping mall in town
Friendly staff
In-house dinner was excellent - especially the lamb stew!!
Unfortunately woke up with insect bites
Hotel and facilities need overall renovation

Date of stay: April 2019
Thank petriebotha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karien L, Rooms Division Manager at Mercure Nelspruit, responded to this reviewResponded 22 May 2019

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Karien Linde
Rooms Division Manager
Mercure Hotel Nelspruit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2019

Great location The hotel staff are very friendly , the poor rating is because of the rooms the decor and furniture are tired the rooms are in need of a serious revamp. The hotel is walking distance from Ilanga mall.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Dlamini S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karien L, Manager at Mercure Nelspruit, responded to this reviewResponded 14 May 2019

Dear S Dlamini,

Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Karien Linde
Rooms Division Manager
Mercure Hotel Nelspruit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2019

Were there on business , rooms are not in a good condition. Facilities are not well maintained , shower full of mildew and cracked tiles.
This is not the star rating it claims. The furniture is outdated. We made use of the restaurant at the hotel. Food was mediocre , but the alcohol was way over priced.

Date of stay: April 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank RiaanSouthAfrica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karien L, Rooms Division Manager at Mercure Nelspruit, responded to this reviewResponded 6 May 2019

Dear Riaan

Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In order for us to take the appropriate measures to address the problem and prevent future occurrence, can you please tell me which room did you stay in.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,

Karien Linde
Rooms Division Manger
Mercure Hotel Nelspruit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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