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“Business Accommodation”
Review of Mercure Nelspruit

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Mercure Nelspruit
Ranked #9 of 18 Hotels in Nelspruit
Reviewed 8 October 2017

My overall experience wasn't very good, especially taken into consideration that the hotel is a Mercure Hotel. Reception and staff was very friendly. The hotel's overall impression was good. The problem started with the accommodation. The suite where I stated was dated and the airconditioner wasn't working properly. I had to request every day for the replenishing of the the milk, coffee and sugar and still it wasn't replaced. I had to go the local convenient store to buy milk and sugar in order for me to have coffee. The hotel is excellently situated; close to a mall with restaurants and entertainment. It is very accessable from the main road and is idealy situated for business and holiday travellers. The stoep of the room was never cleaned in the three days that I stayed there and looking at the dirt on the stoep it seems that it hasn't been cleaned for days

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank gerhardusp2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 252 reviews

Reviewed 29 September 2017

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank Anaisa M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 26 September 2017 via mobile

We where welcomed with very friendly staff at the reception, the foyer is very impressive. The rooms are comfortable and clean, the management might need to take a look at the shower doors. All in all a good clean comfortable stay for r the price.

Stayed: September 2017, travelled on business
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

What a rubbish hotel where do I start ? Key card didnt work had to go back to reception, no tv remote, no aircon remote, bathroom lights not working, fridge all wonky missing a foot, safe broken whole locking mechanism missing, drawers broken, no hair drier,telephone cord wall plug cover missing, hotel is grubby, no wifi in my room 402, sis man and you so happy to take my money upfront ? Absolutely disgusting!!!!

Stayed: September 2017, travelled on business
Thank Gummy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karien76, Rooms Division Manager at Mercure Nelspruit, responded to this reviewResponded 15 September 2017

Dear Mr Banks,

Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The problems that you experienced is not acceptable at all. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Karien Linde
Rooms Division Manger
Mercure Hotel Nelspruit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

It is situated in a good location across from the Shopping Mall. We specifically stayed here so we could get internet access to book more accomodation in Kruger. After 3 trips back and forth to reception with no luck we were able to hook up in a cafe across the road the next day. The place has space, but it has been run down, they are not & haven't spent any money on upgrading, which is a shame because in it's prime it would be marvelous. Our room was a little dusty & you wouldn't sit on the carpets, even the upholstery on the lounge was average. The linen was clean & so was the bathroom. We went to inspect the buffet for dinner but decided against it as unappetising. It is obvious the place needs an injection of cash to lift it up to its previous standard.

Room Tip: I really think you should ask to inspect the room prior to deciding on staying.
See more room tips
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Sharon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karien76, Rooms Division Manager at Mercure Nelspruit, responded to this reviewResponded 18 September 2017

Dear Sharon,

Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Karien Linde
Rooms Division Manger
Mercure Hotel Nelspruit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Nelspruit

Address: Cnr N4 & Graniet Street | PO Box 1556, Nelspruit 1200, South Africa
Region: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Nelspruit
Price Range: R742 - R1 303 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Nelspruit 3*
Number of rooms: 104
Official Description (provided by the hotel):
The 3-Star Mercure Hotel Nelspruit offers excellent Lowveld hospitality to mid-range, long- and short-stay guests. It is the ideal home-base for corporate and leisure travel in and around the Lowveld, including the nearby Kruger National Park and Sudwala Caves. It is adjacent to the new Ilanga Mall. Apartment-style suites offer guests self-catering, room service or dine-in restaurant options. Enjoy cocktails at the pool while you take advantage of the free Wi-Fi and the excellent weather. ... more   less 
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Also Known As:
Mercure Nelspruit Hotel Nelspruit
Nelspruit Hotel

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