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vm2zap

Excellent

Review of SUN1 Nelspruit
5.0 of 5 bubblesReviewed 20 Aug 2021
The staff approach, knowledge , professionalism is a wow 🤩 housekeeping is number one, absolute cleanliness from the entrance gate to the reception, up the stairway , hallway and the room I stayed in is of standard to be reckoned with. Regards to all staff , keep up the excellent work, you guys really take ownership of Sun1.✨✨✨
Date of stay: August 2021
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Tsogo Sun Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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1 - 6 of 67 reviews
Reviewed 11 January 2020

Good value for money. Excellent service staff and perfect for a stopover. We traveled from Mozambique to nelspruit. Just what we needed. Nothing more or nothing less. We had a water leak and was reported to reception. Dealt with very professionally. Well done.

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank ZillzB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Nelspruit, responded to this reviewResponded 16 January 2020

Dear ZillzB,
Thank you for taking the time to provide a review of our hotel and for sharing your experience.
It is always a pleasure to receive positive feedback and your comments are greatly appreciated.
We look forward to welcoming you back in the near future.
Yours sincerely,
SUN1 Hotels Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2019

The hotel was clean, but they must have the small bar refrigerators inside their guest rooms. Also fix the volume of their tv especially the E channels, because I was disappointed when the was no volume, how can you watch a silence TV?

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Dthwala0814
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Nelspruit, responded to this reviewResponded 10 January 2020

Dear Dthwala0814,
Thank you for informing us of your recent experience at our Hotel. We appreciate you taking the time to do so as guest feedback forms a vital role in our operations.
We are very sorry to hear that several things throughout your stay did not meet your expectation and apologise for the inconvenience caused.
We do hope that you will afford us the opportunity to positively influence your impression of us in the future.
Yours sincerely,
SUN1 Hotels Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2019

Good services ,ust untidy somewhereb in the room 307. Receptionist was good to us,she explained everything. And other thing can make a plan about your showers water goes outside. We have to use towel to wipe the floor.

Date of stay: December 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank mojalefamo83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Nelspruit, responded to this reviewResponded 10 January 2020

Dear mojalefamo83,
Thank you for taking the time to provide a review of our hotel and for sharing your experience. Your comments have been noted and are greatly appreciated.
We look forward to welcoming you back in the near future.
Yours sincerely,
SUN1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2019

Poor service. Aircon not working reception could not find the booking .Money was charged and no room available. Argument ensued and then a room was given.nelspruit is very hot and aircon is a necessity not a luxury

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank jassatmj2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Nelspruit, responded to this reviewResponded 10 December 2019

Dear jassatmj2019,
Please accept our sincere apologies for the inconvenience experienced as a result of the chain of errors that took place during your stay and for having created an unfavourable impression.
We consider the points that you have raised very seriously and would like to assure you that this is certainly not the standard on which SUN1 Hotels prides itself.
Our apologies once again.
Yours sincerely,
SUN1 Hotels Management

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Reviewed 23 November 2019

The room was reserved for 3 people but only 2 towels was available, even after requesting 1 more... The bath tube is inside the sleeping room with glass wall with a cover on the waist height...a little bit weird.

Date of stay: November 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank DENISETE M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SUN1-HOTELS, Owner at SUN1 Nelspruit, responded to this reviewResponded 25 November 2019

Dear Denisete M,
Thank you for taking the time to inform us of your recent experience at our Hotel.
Please accept our apologies for the housekeeping issues experienced during your stay.
We consider the points that you have raised very seriously and would like to assure you that this is not the standard on which SUN1 Hotels prides itself.
We appreciate your feedback concerning the hotel and will take this into account when planning future customer service training.
Yours sincerely,
SUN1 Hotels Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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