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Jaco
Greater Johannesburg, South Africa

Lights not working in Room 5

3.0 of 5 bubblesReviewed 05 Jun 2019
Stay was not pleasent. Lights in room 5 was not able to switch off, and was only able to dim the lights till the next morning. After complaining about the lights, I was offered another very nice room, which I appreciate. That following night they put new guests in that same room without the lights being fixed. Colleague who stayed there 3 weeks ago said someone at breakfast complained about the same room with lights not working.
Date of stay: June 2019
Room Tip: Room 6 was very nice with own balcony and view onto the golf course
Trip type: Travelled on business
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matumi, Manager at Matumi Golf Lodge, responded to this review
Responded 06 Jun 2019
Good afternoon

Thank you for the review and your honest response, the lights were fixed the very same day after we moved you to another room. the lights are working, it is just the dimmer that unfortunately was not switching off completely but they have since been fixed and we have replaced the dimmer.

Hope to see you again soon.

Kind Regards
John
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (59)
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12 - 17 of 59 reviews
Reviewed 28 May 2019

Well priced!
Good Service!
Neat, Classy yet Simple!
I enjoy the fact that attention is given to individual needs! (Additional mattress for child... take-away breakfast arranged for early morning...)
Howard arranges everything for you, and he delivers!

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Departure64568926553
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matumi, Manager at Matumi Golf Lodge, responded to this reviewResponded 31 July 2019

Good morning

Thank you for the review and for staying with us, we greatly appreciate it.

We hope to see you again soon.

Enjoy your day.

Kind Regards
Matumi Golf lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2019

Inconsiderate staff even with emergencies particularly death. I will never make bookings there nor tell my prople around me to make bookings there. They must know in life business is business but empathy is one of the value to be considered

Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jabulani M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Freedom18872339104, Manager at Matumi Golf Lodge, responded to this reviewResponded 4 April 2019

Thank you Professor Jabulani Makhubele, it is unfortunate that you gave us such a review when you did not even stay with us. Your colleagues stayed with us and they are more qualified to give us a review than yourself, however we are running a company here that has policies. You must never ever cancel a booking on check in and expect to be refunded, once you book a room and you pay for it. That room is yours for that period and nobody else can book that room on our system, which is why last minute cancellations are not accepted not just by us but the industry at large. Your situation was even worse because you came to the lodge to check in and only informed us on checking in that you will not be staying and therefore requested a refund of which it didn't happen. It is unfortunate that it has come to this but as a Professor, you are well educated and should know these things. Every booking confirmation comes with a cancellation policy, in some cases we do make an exception but you just don't cancel on check in when a booking was made 04 weeks ago.

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Reviewed 25 February 2019

The security personnel at the estate are rude or either full of tribalism. On arrival at the main gate they were not kind gave us a funny look and spoke in a language we did not understand and laughed when i asked what was wrong. On the second entry the following day, the same thing happened but this time it was different people from the previous day.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sightsee58631889321
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 January 2019

we had a great relaxed time at Matumi, the staff are extra friendly and helpfully more so the gentleman at reception, apologies for forgetting his name but he was such an awesome and pleasant host, went out of his way to help, it felt like home for us. I intend making Matumi my "getaway" place from now, the venue is clean, very quite and beautiful surroundings. Everything about my holiday was a perfect 10 :)

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Escape53103880744
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Freedom18872339104, Manager at Matumi Golf Lodge, responded to this reviewResponded 4 April 2019

Good morning

Thank you for the review and for staying with us, we greatly appreciate it.

We hope to see you again soon.

Enjoy your day.

Kind Regards
Matumi Golf lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2018

We'll definitely go back again!We enjoyed the tranquil and nature garden view. Everything you can think of is there, thw venie was well thought out and the service is great with lovely morning brealfast! We braaid one evening and everything worked perfectly for us.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Excursion66131216560
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Freedom18872339104, Manager at Matumi Golf Lodge, responded to this reviewResponded 4 April 2019

Good morning

Thank you for the review and for staying with us, we greatly appreciate it

We hope to see you again soon.

Enjoy your day.

Kind Regards
Matumi Golf lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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