The room was not clean; the bathroom was nasty and full of tiny cockroaches!!
We arrived at 7 pm, and we called the receptionist to ask for room service, but they told us, “THERE IS NO HOUSEKEEPING AFTER 4 PM,” so they sent us a guy who sprayed insecticide, but the next day, tiny cockroaches appeared again in the bathroom.
The reception only had one receptionist who was very polite and trying to help, but he had no experience solving problems, which is unacceptable in a 4-star hotel.
The restaurants and furniture are very dull and old, and there is no entertainment; the food was okay (not impressive), but the vibes of the place were depressing, and the sad part was that you don’t have any other option to go other than these restaurants.
The lodge and rooms are outdated, the furniture is torn, and it needs much maintenance, especially in the swimming pool area.
The lodge is full of big wild cats in the garden that won’t allow you to rest or sleep.
I noticed that the security guy was very sweet and welcoming. While securing our gate during the night shift, he was sitting on a big brick on the floor in the cold weather with no humanity instead of being provided with at least a chair and umbrella.
Our reservation was for a bed and breakfast; the breakfast was a set menu with a strange mix of food that didn’t match.
In conclusion, this place is very disappointing, and I wonder how they got this rating; although it is a four-star hotel, and I heard many good things about it but to be honest, I can only give it 2 stars.
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