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Nadine vv

Absolute Luxury in Paradise!

Review of Highgrove House
5.0 of 5 bubblesReviewed 02 Aug 2021
Knowing that Highgrove Guesthouse won the World Global award for Small Luxury Hotels on multiple occasions, it was on our bucket list for my parents' 40th anniversary.

In my parents' own words:

"We were blown away by everything at Highgrove House. At the entry the most beautiful gardens of more than a 150 years old greeted and welcomed us. We were warmly welcomed by the professional host Johlene and her team and even upgraded to their exclusive honeymoon suite.We were treated to a dinner where every need with food allergies were carefully noted and where a superb , unforgetable 5 course dinner was served. Arriving back in the room ,Champagne and snacks awaited us with a fire burning to make it a special perfect evening. The breakfast were served earlier to accommodate our schedule and gifts for father's day made it so special.Leaving Highgrove we decided to came back soon and stay longer."

From myself and my husband: Highgrove house is a destination in itself. Walking through the exquisite gardens, sitting on our room's veranda and listening to the birds, the wonderful food and luxury rooms exceeded all our expectations. The outdoor shower under the canopy of the century old trees is so unique. This is definitely a place to "retreat" and get away from it all. It is the perfect distance from the Kruger Park, but we definitely recommend staying longer than 2 nights.

The chef at Highgrove is absolutely wonderful - from Homemade yoghurt, jams, bread and pastries to a fresh and tasty 5-course dinner. I am still dreaming about it.

Johlene and her team made us feel like family and, despite such difficult times for the hospitality industry, always had a smile on their faces and everything was executed to perfection. This place is an absolute gem!

We will be back!
Date of stay: June 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy Russell, Owner at Highgrove House, responded to this review
Responded 04 Aug 2021
Thank you so much for taking the time and for the wonderful review! We are absolutely thrilled that your every need was meticulously taken care of. We do thrive for service excellence and live by our 'With us it's personal" motto.

We will certainly pass on your comments to our amazing Chef and assistants who have an absolute passion for their work!

As you aware, the hospitality industry has been seriously affected with the pandemic, but as we love the Lodge and farm, we will push through this and amazing reviews like this, make it all worthwhile.

Johlene and the staff cannot wait to welcome you back in the near future.

Kind regards,
Kathy Russell, Johlene and all staff at Highgrove


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 5 May 2021

Celebrated my wife’s 40th at Highgrove - couples get away. We spent three nights. The stay in all respects was fantastic, room was plush, food was out of this world, relaxing Spa treatment and the Highgrove team treated us like royalty during the course of our stay. We will be back!

Date of stay: April 2021
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    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank warrenvanwyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy Russell, Owner at Highgrove House, responded to this reviewResponded 4 August 2021

Thank you for taking the time to review your stay at Highgrove House. We truly appreciate all our guests and take every care to make their stay as enjoyable as we can - you are all Royalty to us!!

We will certainly share your review with all our staff, and look forward to welcoming you back soon!

Kind regards,
Kathy, Johlene and all staff at Highgrove

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2021

We stayed at Highgrove at the beginning of October 2020, we had the whole place to ourselves for 4 nights. The place is just what you would expect from a Country House. The food was sublime! Service was excellent, Wonder was always around and Johlene was always available.

It was very cozy. We had our own fireplace and sauna. The place was clean and it will be great to be there when it is hot as we could enjoy the outdoor area and swimming pool. We walked around the Macadamia farm which was secure.

We will definitely return. It is just outside Hazyview and there are so many things to do outdoors in the area.

Thanks

Date of stay: October 2020
    • Value
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    • Service
3  Thank Hodders_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy Russell, Owner at Highgrove House, responded to this reviewResponded 15 March 2021

Thank you so much for your most valued review. We are very pleased that you enjoyed your stay and the fact that you had the whole lodge to yourselves, I'm sure was a special treat!

The kitchen staff pride themselves on producing food of an excellent standard so we did pass on your positive comments to them. Our staff are very passionate about their work and it certainly was demonstrated to you.

Our Macadamia and avocado farm is enjoyed by all and it was great that you had the time to enjoy it too.

We look forward to welcoming you back soon to enjoy the many activities in our area.

kind regards,
Kathy

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Reviewed 16 February 2021

It was a gr8 wedding anniversary weekend - the reception, rooms, food, service and surroundings were just perfect. We had a very good time and could recommend Highgrove House to anyone that would like to spoil their partners and themselves!

Date of stay: February 2021
1  Thank Werner V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy Russell, Owner at Highgrove House, responded to this reviewResponded 15 March 2021

Dear Werner,
Thanks for your wonderful review! We really appreciate all your positive comments and trust that we will be able to welcome you back to Highgrove in the near future.

We certainly strive to treat all our guests with utmost care and spoils!

Kind regards,
Kathy, Johlene and all staff of Highgrove

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Reviewed 28 January 2021

It was a real pleasure meeting with Johlene and the Owner Kathy Russel. The staff was so so pleasant and excellent service. Words cannot describe how beautiful the farm is and that the staff were so passionate to serve us. The food is top top top quality. Thank you

Date of stay: January 2021
    • Value
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Review collected in partnership with this hotel
Thank charisedannhauser
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy Russell, Owner at Highgrove House, responded to this reviewResponded 15 March 2021

Dear Charise,
Thank you so much for your wonderful review. It was really a pleasure to meet and host you and your husband too!

We certainly strive to follow our motto 'with us it's personal' and take special care of every guest that visits us. We are also pleased that you enjoyed our farm and the food and organic produce collected from the farm.

We look forward to welcoming you back to Highgrove when you are next in the area.

Kind regards,
Kathy, Johlene and all staff


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Reviewed 13 January 2021

We were looking for a serene safe environment to celebrate 2 family members milestone birthdays and Highgrove House ticked all the boxes. If you are looking for 5 star luxury, excellent cuisine, beautiful gardens, a fabulous spa and excellent service from all members of staff then this is the place for you.
Thanks to all the staff for making our stay perfect, we had a wonderful time and we will be back.
Well done to Johlene and her excellent team.

Date of stay: December 2020
Thank Adventure34712217995
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy Russell, Owner at Highgrove House, responded to this reviewResponded 15 March 2021

Thank you for your most valued excellent review! We cannot thank you enough for the positive comments regarding your stay with us!

Our staff are all very passionate about customer service and this was conveyed to you during your visit. We are so happy that you enjoyed the food as well as our tranquil SPA.

It was a pleasure to host you and cannot wait for your return.

Kind regards,
Kathy, Johlene and all Highgrove staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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