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nnonya416263
Miss
4.0 of 5 bubblesReviewed 24 Dec 2023
ANEW is one of the best local resorts, has the staff and their facility is very quiet and appeasing. I'd recommend this resort to anyone who fresh air and great new experience. As for their swimming pool side, it's a big wooow
Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (501)
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Reviewed 23 November 2023 via mobile

we stayed here in nov23 and the lodge had recently gotten new owners. the complex in undergoing renovations and will most likely be nice once finished. we stayed in a renovated room which was spacious and nice (comfortable large bed, aminities with safe and bathroom (bath was not changed was chipping)), but one couple in our group had an non renovated and the road to the room was a dirt road being refitted. the restaurant was closed for renovations so we ate in the conference center (not cosy). we had an afternoon at the pool (2 pools in need of a big clean) with a background music of drills and construction. also the pool bar was closed. we asked twice for someone to come and get our orders, when they finally came, several items were not available (no sparking wines or champagne, only half the gins, …). By the time our drinks arrived at the pool, they were no longer cold.
at breakfast there was no possibility to have water included in breakfast, it was payable?!? when I mentioned this at reception, they said it was not true. concerning the fact that the pool bar was closed, they replied opening of the pool bar is to be ordered at reservation of the room?!?
this lodge has potential but will need good management to get it on track and the renovations need to be completed.

Room tip: check if renovations are over and ask a renovated room, if you want the pool bar to be open, ask at reservation!!! 😜
Date of stay: November 2023
Trip type: Travelled as a couple
Thank nikamax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anew Hazyview Kruger Park, General Manager at ANEW Resort Hazyview Kruger Park, responded to this reviewResponded 24 November 2023

Dear Nikamax

Many thanks for taking the time to share your experience from your recent visit to the ANEW Resort Hazyview.

Your feedback is important to us and we are grateful for the feedback you shared.

As we continue with the mammoth task ahead of us by going to great lengths to ensure that our property is of exquisite quality with new modern finishes and wide-open spaces there are several hurdles which we need to overcome during our renovation process.

During this time we will continuously strive to make your stay an enjoyable and memorable one but sadly this time around it seems we have missed the mark and for that we would like to sincerely apologize for not meeting your expectations.

I have addressed the above-mentioned concerns raised with the team as to ensure that there is clarity on our offerings across all departments as we do include water as part of our breakfast offering and the pool bar does not need to be reserved during the reservation stage of your travels.

We hope to welcome you back to the ANEW Resort Hazyview in the near future in order for us to showcase the beautiful newly renovated ANEW Resort Hazyview

Kind regards

Odele van der Merwe
General Manager

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Reviewed 21 November 2023

Might be ok when the renovations are complete but we arrived to a building site no proper bar or restaurant yet never mentioned in advert on booking.com ,Also road to resort is rough and full of potholes room was nice but a bit noisy

Room tip: Wait until next year when it might be fit for purpose
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank barkera3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anew Hazyview Kruger Park, General Manager at ANEW Resort Hazyview Kruger Park, responded to this reviewResponded 24 November 2023

Dear Barkera3

Thank you for taking the time to complete the survey about your stay at ANEW Resort Hazyview Kruger Park. We always appreciate hearing feedback about the experience that we provide.

We are pleased to inform you that we are drawing nearer to the completion of our newly renovated restaurant and bar area. Your feedback regarding the entrance road has been taken to heart, we will most definitely work on getting the road leading to the resort entrance improved in order to make your travels to our property a more enjoyable one.

Kind regards,

Odele van der Merwe
General Manager

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Reviewed 25 September 2023

Our stay was horrible right from the start. The only thing we were aware of before going there was that the restaurant is under construction. We were suprised to see that there was a major refurbishment happening which reception didn't warn us about. Our rooms were close to the construction site, and we didn't have privacy at all. On arrival, we had to ask one of the staff members to ask the construction man to move from our window. We could also see men on the roof from our room. When I went to my daughter's room, I found a man painting the door while she was inside. How do we stay in rooms while there is work being done?

The service was poor and short staffed. I understand that closing the hotel entirely for refurbishment could cost the property BUT you shouldn't open rooms where the construction is happening. We were supposed to be far from that. This was horrible.

We only had towels for swimming for o e day and the following day we were told there are no more towels because people don't return them "please use the bath towels" we were told.

We ordered drinks from the pool, it took very long to get the drinks because there was only one waiter. The glasses we used were left at the pool until the following day afternoon when we asked the same waiter to move them.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank cmuber928084
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 August 2023

Really great hotel and venue. ANEW will take this to another level.
The accommodation was really good and the staff were excellent. Highly recommended.
The room was superb and very clean and evidence of an upgrade.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank DSHarrisberg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anew Hazyview Kruger Park, General Manager at ANEW Resort Hazyview Kruger Park, responded to this reviewResponded 4 August 2023

Dear DSHarrisberg

Many thanks for your feedback, we are deeply grateful for your support towards the ANEW Hotels and Resorts brand and can assure you that we will continue to strive for excellence in everything we do.

Thank you for your feedback regarding the room and cleanliness, we will be sure to congratulate the housekeeping team.

We look forward to hearing welcome you back to the NEW Resort Hazyview again soon!

Kind Regards,
Odele van der Merwe

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Reviewed 25 June 2023

My partner and I visited on 23/06/2023, due to the distance, we arrived around 8pm for check-in and had bought food along the way. I asked reception to warm it up for us as there aren't microwaves in the rooms. Reception referred me to the kitchen. The kitchen staff said their microwave is not working, a whole hotel with 139 guest rooms has no microwave!!! Speedy (employee) suggested that they use the oven but the lady behind the table said the plates will break from heat. There are stoves, pots, pans to warm up our food but reading the room, I picked up an unwillingness to help. Not very nice on our first night. This experience set the tone/expectations for the rest of our weekend. From us, we will not be visiting Anew Hazyview in the future.

Date of stay: June 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ymthimkhulu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anew Hazyview Kruger Park, General Manager at ANEW Resort Hazyview Kruger Park, responded to this reviewResponded 12 July 2023

Hello ymthimkhulu,
Thank you for visiting the ANEW Hazyview Kruger Park Resort, as well as the subsequent review detailing your experience with us.

I do apologise on behalf of my Team for the less than favourable experiences you had during your stay. I assure you that what transpired is not what we aspire to.

Corrective measures such as re-training our personnel has taken place and we are confident that there will not be a re-occurrence of this nature.

Thank you once again & kind regards

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