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Shangri-La Country Hotel & Spa
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Reviews (326)
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All reviewsdelicious foodmanager on dutyfriends and familymain buildinga wonderful stayattention to detailalfredweekendchefwaiterstranquilityweddingrondavelsettingteamestablishmentleaves
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40 - 45 of 326 reviews
Reviewed 6 November 2016

We were here for a lunch on the 4th of October and discovered an oasis of peace with excellent service. The surroundings are beautiful, the waitor was very kind and the food was perfect. We had an enjoyabel lunch.

  • Stayed: October 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank MKS57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 22 December 2016

Dear guest, thank you for your review. We completely agree - Shangri-La is the perfect place to enjoy a lunch time getaway amongst trees and surrounded by a grand selection of vintage and baroque décor.

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Reviewed 15 October 2016

I was going to a construction company just not far from the hotel. I had to spend the night at the hotel on the 10th October 2016. It is very good place indeed. I had a very good welcome. The Guy at the reception is very good. I had not booked as I thought my boss has booked. But everything was sorted in few seconds. But my concern is the entrance at the Arch. It is far from the reception and I feared going up the stairs. That entrance at night is terrifying for some body who could be alone. I wish they could do something or alter that entrance to open straight into the reception. During the dày I think it may be fine but at night it is terrifying.

Room Tip: The family room has children room. Very good
  • Stayed: October 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank fthelma60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 22 December 2016

Thank you for your review. We take note of your comments regarding the stairway to our main building and will discuss this at our next meeting on how to enhance the entrance with additional lights so as to not have guests feel concerned at night.

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Reviewed 14 October 2016

This venue is fantastic, the staff went out of their way to make our stay enjoyable, the food was really really good, and the spa treatments fantastic.
We had 40 people spend the weekend @ Shangri-La, and received nothing but good reviews from the guys who came with us !
Thank you Thabo & Mapule - you guys were awesome !

  • Stayed: October 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank alisonf255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 22 December 2016

Dear Alison F, we thank you for your lovely review. We'll be sure to let Thabo and Mapula know about your compliments - they will be delighted.

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Reviewed 8 October 2016 via mobile

Earlier this month we attended the Lilizela Awards event for service excellence and the Shangri La Country Hotel won an award for best country hotel.

Imagine my delight when I heard we would be spending the last evening of our 4 day whirl wind trip there ...

The hotel has various categories of room to suit all budgets and the facilities are charming. The hotel is decorated in a stylish shabby chic and flows across a number of levels.

My room was set in an amazing garden , rose and lavender bushes combined with white daisies attract bees and butterflies galore and it is a pleasure to sit out on the veranda for a coffee and a cigarette.

The pool area is well appointed , the only comment would be as the pool is surrounded by trees a pool gobbler would be handy to gobble all the leaves and flower petals ...

I booked for a well deserved massage. It was much needed after a crazy month of travelling. ..The spa is a tiny functional space with a good variety of great mens available.

The Shangri la has its own wedding gifts chapel and caters for beautiful country weddings...well worth a look as all guests can stay on site for the wedding weekend.

Stayed: October 2016, travelled on business
Thank Elsabe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 22 December 2016

Thank you Elsabe for your thoughtful review. It was an honour to host you and we look forward to welcoming you back again soon.

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Reviewed 27 September 2016

Shangri-La Country Hotel and Spa was our last stop of a 3 week tour of South Africa. The place is amazing, beautiful gardens to walk in, friendly Labs and cats to make you feel right at home and the staff is wonderful. Our dinner in the formal dining room was like a storybook setting. If your in the area you have to spend some time here!!!

  • Stayed: September 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank chharrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 3 October 2016

Thank you for sharing your experience at Shangri-La with us on TripAdvisor. We'll be sure to pass your compliments on to the team, whom we are sure will be elated. We're honoured that you chose to end your tour of our beautiful country at Shangri-La and that it ended your trip on a high. We look forward to welcoming you back on your next visit to South Africa.

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