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Ofentse S

Mirage restaurant

5.0 of 5 bubblesReviewed 10 Jun 2024
The food was exceptionally great. The restaurant is kid friendly and we had a splendid time. The service was top tier, Edward was our waiter and he gave us the greatest experience. Loved that everything we requested was fulfilled, I highly recommend the radisson safari for any occasion there is.
Date of stay: June 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jorita Cronje, Marketing at Radisson Safari Hotel Hoedspruit, responded to this review
Responded 13 Jun 2024
Dear 562ofentses,

Thank you for taking the time to write a review about your dining experience at our Mirage restaurant.

We are happy to read that you enjoyed our food and that you had a splendid time. Thank you for the kind words regarding the service received from Edward. We appreciate you recommending us for any occasion.

Our team hope to welcome you back again soon.

Kind Regards,
Mirage Restaurant at Radisson Safari Hotel Hoedspruit
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (23)
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9 - 14 of 25 reviews
Reviewed 9 June 2024 via mobile

We stayed at the Radisson for two nights while we were on safari at Kruger National Park and the nearby Moditlo Game Reserve. I love this hotel. It is very modern and clean. The lobby, restaurant and pool area were all very impressive. Our room was small but had everything we needed. The bed was comfortable and the patio was lovely. Everyone at this hotel was so friendly and helpful. I'm vegan and the restaurant staff tried so hard to be accommodating. The chef even made me a vegan dessert. We had a server called Portia who was so lovely and made sure we were well taken care of. I highly recommend this hotel if you are going on safari in the area.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Rebecca C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jorita Cronje, Marketing at Radisson Safari Hotel Hoedspruit, responded to this reviewResponded 13 June 2024

Dear Rebecca,
Thank you for taking the time to write a review and providing us with feedback.

We are delighted to see that you enjoyed your stay at our hotel and that you only have good and positive feedback to share. Your comments will be shared with our team. It is reviews like yours that motivate our team to keep on creating memorable moments for our guests.

Our team hope to welcome you back to our hotel again soon.

Kind Regards,
Radisson Safari Hotel Hoedspruit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2024

Thank you Neil and your team (Thula, Lucia) for such an amazing and memorable stay - we treated with true ubuntu and with such warmth and kindness. I cannot wait to come back soon!

Date of stay: May 2024
    • Value
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Thank cococreature
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jorita Cronje, Marketing at Radisson Safari Hotel Hoedspruit, responded to this reviewResponded 22 May 2024

Dear Cococreature,
Thank you for taking the time to review our hotel.

We are delighted to hear that you had a memorable stay and that our staff treated you with warmth and kindness. Your review has been shared with our staff.

Our team look forward to welcoming you back soon.

Kind Regards,
Radisson Safari Hotel Hoedspruit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024

My total experience was excellent, your reservations team is very good and caring. I understand that no take-away is allowed at the buffet breaksfast but maybe look at exceptions like people who are unable to eat early especially because of health reasons. the ironing board takes long to come please look into that service. Otherwise I love the smell of the rooms and bathrooms and your staff is friendly. you'll definitely see mee soon.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank khozantomboxolo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jorita Cronje, Marketing at Radisson Safari Hotel Hoedspruit, responded to this reviewResponded 17 May 2024

Dear Ntombi,
Thank you for taking the time to review our hotel and provide us with feedback.

We are delighted to hear that you enjoyed your stay. Thank you for the kind words regarding our friendly staff and our reservations team, we will share these comments with them.

Your comment regarding breakfast is noted and we have discussed this with our Executive Chef to see what solution we can provide for this. The Executive Housekeeper will also talk to his team and ask them to speed up the process of the ironing boards.

Our team look forward to welcoming you back to our hotel!

Kind Regards,
Radisson Safari Hotel Hoedspruit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2024

It looks like a nice place and lives up to that visually inside and out (it's new so it should) - but that's where it stops. Restaurants not open. Food was well below average, the drinks are expensive, the package with meals is not worth the cost. The rooms are ok (as they should be for a new hotel), but they are noisy with a main road right out front which anywhere else in the world would probably be fine, but this hotel is supposed to be a bush retreat, and safari is even in the name. We even paid extra for a suite with a plunge pool, but it wasn't worth the extra. So it just not worth staying here.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mclarendriverdallas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jorita Cronje, Marketing at Radisson Safari Hotel Hoedspruit, responded to this reviewResponded 17 May 2024

Dear Mclarendriverdallas,

Thank you for staying with us and taking the time to share your review.

We appreciate your kind words on the aesthetics of our hotel.

Please note that our main restaurant is open and that our second restaurant will be opening soon.

Your comments regarding the food and the rooms are noted. We are sorry to hear that you feel that it was not worth it.

Our team hope to welcome you back one day and that you will give us a chance to recreate your impression of us.

Kind Regards,
Radisson Safari Hotel Hoedspruit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2024

Worst experience of my life. Food was not good and the chefs mixed up my order.Im a vegetarian but was served a meat dish.

The rooms were not cleaned, appears to be short staffed.
Not much actives on site, and if you have kids, there's only the pool.

No animals on the premises, was disappointing. One would expect with a name of Safari hotel, that there would be some animals roaming, but nothing, not even a monkey.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Explore63388984052
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jorita Cronje, Marketing at Radisson Safari Hotel Hoedspruit, responded to this reviewResponded 6 May 2024

Dear Explore63388984052,

Thank you for taking the time to review our hotel and leave your feedback. It is through this feedback that we can identify areas in need of attention.

Please accept our sincere apologies for the mix up with your food. Your comments about the room are noted and we have taken this up with our Executive Housekeeper.

Our hotel do have a kids club on site and we are apologize for our staff not mentioning this to you on your visit.

Kindly note that our hotel is a modern safari hotel in look and feel and we do not have any wild animals on site. However we have an activity desk which assist guests in booking activities like game drives, horse back safaris, quad bikes safaris, panaroma tours and boat cruises.

We hope that you will consider visiting us again in future and give us a chance to recreate your impression of our hotel.

Kind Regards,
Radisson Safari Hotel Hoedspruit

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