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glory798
Dubai, United Arab Emirates

Worst experience in South Africa

3.0 of 5 bubblesReviewed 07 May 2024
The staff have got disgusting attitude and rude. When you ask for help the act clueless especially to blacks. My experience was terrible. They couldn’t provide refrigerator for a standard room and no adapter to serve other customers from other countries. The manager is also rude she has got an attitude issue. A staff made a mistake in my booking and she pinned it all on me. Their breakfast is the same everyday and no change. They said is standard.
Date of stay: April 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (257)
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Reviewed 3 May 2024

Great staff, warm and welcoming at all times. Rooms are clean with even a water bottle each stay of my stay. I give the entire team 100% for everything. I even scored an ice cream for dessert for one evening I could not eat any of the dessert served on the buffet table.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank phumzambali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 April 2024

Check and out efficient, food exceptional, comfortable and cozy. Beautiful furniture and layout, value for money definitely

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank phelly125
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2024

Very well located but Hotel rooms are worn out with some tile edges dirty . First thing which one may not like is a wash basin outside the bathroom in the room as you enter .

Wash Basin drain was stuck and water could not drain out. I made a complaint but my complain was not attended and nothing was done even after 6 hours . I had to get the drain lid loose with the help of a fork /knife to drain out the water.

One of the best and comfortable sofas in the lobby that I have ever used.

Nothing special about this Hotel. I sure did find a better place in the past at a much lower price.

Room tip: One can find a hair Dryer hanging from the Desk in the Room You can find it only if you sit on the Desk Never seen such an arrangement .
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank GoogleGuy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack Lester, General Manager at ANEW Hotel Centurion Pretoria, responded to this reviewResponded 21 March 2024

Hello GoogleGuy,
Thank you for visiting ANEW Hotel Centurion Pretoria, the subsequent constructive review and the 3 stars.
We do apologise for the inconvenience caused by the maintenance related issue you experienced in your room. This has since been rectified.
We look forward to seeing you again soon.
Thank you and regards,
Jack Lester - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2024

Housekeeping shouldn't knock at guest out b4 check out time. At 08h00 we are still sleeping more especially after a late night. I don't want to be disturbed as if I slept @granny's house while in hotel

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank molframz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack Lester, General Manager at ANEW Hotel Centurion Pretoria, responded to this reviewResponded 16 March 2024

Hello molframz,
Thank you for ANEW Hotel Centurion Pretoria, the subsequent review and the 5 stars.
We take cognisance of your comment and shall address this with the Team.
We look forward to seeing you again soon.

Kind regards,
Jack Lester - General Manager

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Reviewed 9 March 2024

The visit was for three days and the room with a suite was definetly the right upgrade. At the time it was for no extra cost . The premises is well laid out. I have stayed there twice in the past but this stay was by far the best as the team sorted out a niggle with the first room . Great response

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NicoU47
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jack Lester, General Manager at ANEW Hotel Centurion Pretoria, responded to this reviewResponded 10 March 2024

Hello nicoU47,
Thank you for visiting ANEW Hotel Centurion Pretoria, the subsequent review and the 5 stars.
We are delighted that you enjoyed your time with us.
We look forward to seeing you again soon.

Kind regards,
Jack Lester - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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