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Rashia
Newcastle, South Africa

Zimbali Resort

3.0 of 5 bubblesReviewed 3 weeks ago
I am giving the resort an average rating as there were certain aspects of the stay that did not meet expectations and was be a bit of a dosaapointment especially when the resort is supposed to be a 5 star establishment

PROS: the facilities are unlimted in terms of pools , bars and restaurants service at the establishments is also on par
The property is beautifully maintained
the beach is loated within walking distance and is filly secure and private this was a hugge plus !!!
The porters are extremely helpful and friendly
Rooms offer all amenities ie bath/shower products ,coffee machine and microwave (garden suite) , gowns and slippers
TV is fully equipped for streaming and casting
Ideal location close to shopping malls and lifestyle

CONS: There was no hot water in the bathroom basin - when we enquired at reception they notified us that maintenence had said that there were no issues to report ...this is something that should have been attended to once we brought it to their attention

the garden suite - online website states that kitchenware is avaible -there was none available except for the standard 2 coffee cups and spoons.

Room service : we placed an order via the online portal for breakfast -this did not arrive upon calling room service after 1 hour they said that they did not have the order .we enquired with reception who said that they did not know about the app... and to use the room service phone line to order
I have been to other capital hotels and the app works perfectly in these establishmnents it would be better if they app was nt advertised for use at the resort if it is not functional

Welcome platter and add ons: I ordered a welcom platter for our arrival and to stock the fridge with water - ths was not ready when we arrived and not available in the room - this was sent through an hour and a half later

Valet service and parking : the reception and staff need to inform the guests on arrival that there is a valet service available and actually offer thsi on arrival - the car parking area is not linked to the rooms and therefore a lift or stair cannot be taken from the parking area to the rooms or reception - we had to walk from teh underground parking to the room whch is quite a distance - only on the next morning did the porter notify us that they could park the car for us

The staff did apologize when we enquired about the mishaps which was appreciated but action needs to be taken to reslove issues of the water supply , the room service and the room offerings
Date of stay: June 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 13 May 2024

Firstly the staff were brilliant and super attentive - 5 stars for them.

The rest was a major disappointment.

The room - it was so dark and musty, the carpets felt dirty, the coffee station lacked and there is no mini bar nor room service. The soap and body wash selection is very limited and basic. The linen was falling apart and had holes in it, the towels were thin and discolored. The door had swollen so you had to slam it to close. The shower was leaking out the pipes and water pressure was an issue.

The facilities - the furniture outside is breaking and falling apart, the cushions are outdated and all of it just looks old.
The bar area was playing music so loud from a boom box we left. The pool area had people come and use the space as a photo shoot and there stuff was lying all over the bathrooms including underwear and make up.

The breakfast - the team at breakfast was lovely. The same breakfast was served three days in a row. The food was alright it just didn’t look appealing. The decor in this space is just strange. The area needs a serious overhaul at the end of the day.

This place needs a serious cash injection and upgrade. It’s situated along pure bliss and lets itself down. I wouldn’t recommend this place.

Room tip: Bring your own water and anything you need for the room. Bring your own toiletries because they don’t supply proper things.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank roxlyn100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 May 2024 via mobile

The facility and services were well under par.
Hotel is in desperate need of a revamp and is not worth half the daily rate we paid. Stay at the Capital in Zimbali if you wish to stay in Zimbali.
Staff were brilliant and trying to work with the garbage they have on hand.

Room tip: Avoid the Hotel. Staff brilliant! Facilities well below par
Date of stay: May 2024
Trip type: Travelled as a couple
Thank Getaway02075213191
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 March 2024

The lodge is beautiful with nice facilities. Slept in a 2 bed. The bedrooms looked nice but there is this awful musty smell in the rooms including the kitchen. The bed linen is old and tired. I did not enjoy spending time in the room which is a pity coz it had a nice view. The rooms need serious renovations & management should find ways to get rid of that musty smell in the rooms.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kgothatso M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 March 2024

We were very surprised to see the condition of the Lodge. We remember when it was built and owned by Sun International. Buildings are in bad condition (i.e., rotted wood, poor paint. covered in trees, etc.). In addition, infrastructure was in bad shape as well as the vegetation and gardens. I know that Dream Resorts bought the property a couple years ago but they need to make some serious investment to bring this up to their typical standards.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank tlewis541
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2024

Beautiful surrounds and comfortable room. Bedding and towels look tired and need to be replaced. The service is terrible. Staff not trained, makes no eye contact and is not friendly with guests. Reception very abrupt and unwelcoming. Received friendly service at the spa and also from Mark the driver. No room service available. Can't compare it to our previous stay when it was the Fairmont Hotel. You can do so much more with this beautiful hotel. If you do not upgrade the service this hotel will be out of business soon. Very disappointed.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Judy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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