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lorrinj2016
Cape St Francis, South Africa

Terrible experience

2.0 of 5 bubblesReviewed 21 May 2023
Probably the worst service I have experienced as a guest travelling round the world. Here are some of the issues:

1. Service was slow to non existent
2. Pricing was ludicrous for drinks and meals
3. We had theft of a phone charger direct from our room
4. We were attending a two day conference and the food was below expectations,cold and set out where it was a bun fight to dish up.
5. For the awards evening, service was slow and they carried soup over our heads while we were seated. Due to the serving staff being so inefficient, we were worried it would be dropped all over us. Luckily not.
6. Drinks service during the awards was ridiculous - waitress did not know difference between basic white wines.
7. Price of airport transfers were quoted to us at an astronomical price but when we had to use this service as we were let down but another provider, the price was 1/6th of what was originally quoted.

The only positive was the breakfast.

Not recommended - stay elsewhere
Date of stay: May 2023
Trip type: Travelled on business
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (95)
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42 - 47 of 95 reviews
Reviewed 16 April 2023 via mobile

The Copper Restaurant- epic , epic fail.
As was our last day in South Africa before flying back to the U.K. and we’re staying in Zimbali for one night . We decided to take family out for Sunday lunch to the Copper Restaurant as the menu looked like it suited most tastes .
However , it was by far one of the worst meals I have ever had worldwide.
Blue and rare fillet ordered arrived cremated to well done .
The prawn curry was chopped up prawns and chunks of fish . Tasted of mutton ( used same sauce ) what about pescatarians? 4 out of 9 meals were sent back.
The manager came over unapologetic, in fact laughed at us before sauntering off . Sent the chef out who laid blame on kitchen staff . No apology . No offer to reduce charges .
Will never go here again and be sure to tell all the locals I know in the area too. You’d be better off going to a cheaper franchise locally .

Date of stay: April 2023
Trip type: Travelled with family
Thank Ann G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2023

The trip was an amazing experience. The hotel was beautiful, the people and the ambiance was great. I enjoyed chilling my the pool side, drinking nice cocktails. Sleeping time was so relaxed and peaceful. The noise Levels from the hotel was minimum, which made it great to sleep, evening during the day.

Date of stay: April 2023
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank refilwepitse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 April 2023

The hotel is stunning. Perfect for families, couples or solo travel. From arrival the service was impeccable. Stunning ocean and Forrest views all round. Perfect for leisure stays. Had a few room maintenance issues which I gather will be sorted. Nonetheless, worth the stay.

Date of stay: April 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 659florence
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2023

Honestly the best place to visit in KZN. Everything was a 10 out of 10. The experience was phenomenal. The luxury garden room was luxurious and modern. Didn't want to leave, it was that amazing. Love the vibes of the friendly staff and finer details to everything. Stay Awesome and See you soon. Cheers 🍻

Date of stay: March 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank aliciachetty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2023 via mobile

This was our first time at The Capital but we had stayed there when it was the Fairmont.
Check in was good. Our room had a damp smell. I thought maybe it was the aircon and ignored it and went down to tue pool bar - The Stingray. Service was terrible- it took 45m for an extremely sad looking toasted chicken panini and a hot dog. To add insult to injury the wings that we ordered- was an order that was taken out, brought back in and then brought to us!!!! This was literally 10m after we ordered - but the sandwich and hot dog were nowhere in sight. The wings were cold!

So we complained to the manager - who could only say he was sorry! It’s a pool bar with simple basic meal options- 45m is unacceptable.

We booked at The Fireroom for dinner. Another horrific experience! We were served the kingklip in a foil take away container!!!!!! Called the manager- he was equally confused.

Standards have dropped significantly. We won’t be going back.

We went back to the room - decided to pack up and leave.
Huge disappointment

Date of stay: March 2023
Trip type: Travelled as a couple
Thank VanessaNarotam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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