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johnwood2015
Western Cape, South Africa

The Old Hatchery - Simply my worst ever guesthouse experience

1.0 of 5 bubblesReviewed 23 Dec 2021
Arrived Dec 15.
- No hot water
- No soap or shampoo
- cheapest 1 ply loo roll

We had booked for the one night at the start of a motorcycle tour and returned at the end of the tour. To late to find parking for our vehicles and no option to return at tour end.
On our return we were heading for bed when a large group of guests arrived drunk and rowdy (11pm). Owners simply allowed them to stay. They partied, screamed and jumped up and down above us until we eventually left at 3;50 am without any sleep. Owners of the Hatchery only responded to my messages at 9;30 the following day. First message sent before 12pm. Bearing in mind we had 1450km drive back to Cape Town the next day, on zero sleep.

To add insult were overcharged by R200 rand per person per night and the owner refuses to respond to my messages. (we arrived back tired from our tour and presented with the bill to pay). I paid and only later the next day checked the emailed quotes sent to me.
Date of stay: December 2021
Room Tip: Avoid all if the owners attitude is tough luck for bad service and they don't adhere to a...
Trip type: Travelled on business
3.0 of 5 bubblesValue
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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2 - 7 of 166 reviews
Reviewed 23 November 2021

This was our first time and we were blown way at the beautiful setting of the deck overlooking a small lake with a river and waterfall, where we were told is often visited by a friendly otto. There are self-catering cabins to rent which are accessible along a wooden pathway from the restaurant. We peeped inside one or two and they are cosy and well-equipped. Daniel was friendly and warm. Our party opted for the lamb curry with rotis which was delicious.

Date of stay: November 2021
    • Value
    • Rooms
    • Service
Thank Lorr J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 January 2021

We had booked a fishing cottage for 3 nights in Dec and paid the deposit, only to find on arrival we had been double booked. We dealt with Busi.
Thank goodness the owner very kindly found us somewhere to stay down the road, which we were very happy with in the end.
We then went to eat dinner there and were extremely disappointed that the lamb shank that we had read about was not available and in fact lots of things weren't on offer. The dinner was very disappointing, the fish dry and not impressed with oven chips.

Room tip: I would only choose the fishing cottage
Date of stay: December 2020
    • Value
    • Rooms
    • Service
2  Thank Kerry R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 December 2020 via mobile

My husband and I visited The Hatchery for lunch a few days ago. The service was excellent. The food was really delicious. Beautiful deck outside with flower baskets and plenty of tables with lovely views. We sat inside as it was chilly. Very cosy and welcoming inside. Highly recommended for a quiet meal or a social gathering. Thank you!

Date of stay: November 2020
Trip type: Travelled with family
Thank YoungOnes15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2020

We spent a night here and found the room very comfortable and the bath and kitchenette clean. The restaurant was a short walk away which was great as I love food on site. Unfortunately there were no vegetarian burgers available so I had veg curry which tasted healthy and filled the gap but needed a bit more oomph. The dam is stunning and we saw a lot of birdlife within a short time, could sit there all day admiring the view, very relaxing. Staff were friendly and helpful.

Date of stay: November 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 September 2019

We only stayed 1 night in the little cozy fishing cottage, it was very basic but all you need! The food was absolutely delicious, we had the eisbein and lamb shank with butternut soup and chicken livers for starters, so YUM! Fishing there was incredible, the size of the trout are insanely huge. Management are very friendly and made us feel right at home. We had a flat Tyre and were there in minutes to assist us. We will definitely go back :)

Date of stay: September 2019
    • Value
    • Rooms
    • Service
Thank taylaandant123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theoldhatchery, Manager at The Old Hatchery, responded to this reviewResponded 10 September 2019

It was wonderful having you here and look forward to your return. The fish are waiting for you - come soon!
John and Kathy

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