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Kerry Rice

Double booking

2.0 of 5 bubblesReviewed 03 Jan 2021
We had booked a fishing cottage for 3 nights in Dec and paid the deposit, only to find on arrival we had been double booked. We dealt with Busi.
Thank goodness the owner very kindly found us somewhere to stay down the road, which we were very happy with in the end.
We then went to eat dinner there and were extremely disappointed that the lamb shank that we had read about was not available and in fact lots of things weren't on offer. The dinner was very disappointing, the fish dry and not impressed with oven chips.
Date of stay: December 2020
Room Tip: I would only choose the fishing cottage
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesService
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Reviews (166)
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4 - 9 of 166 reviews
Reviewed 2 December 2020 via mobile

My husband and I visited The Hatchery for lunch a few days ago. The service was excellent. The food was really delicious. Beautiful deck outside with flower baskets and plenty of tables with lovely views. We sat inside as it was chilly. Very cosy and welcoming inside. Highly recommended for a quiet meal or a social gathering. Thank you!

Date of stay: November 2020
Trip type: Travelled with family
Thank YoungOnes15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 January 2020

We spent a night here and found the room very comfortable and the bath and kitchenette clean. The restaurant was a short walk away which was great as I love food on site. Unfortunately there were no vegetarian burgers available so I had veg curry which tasted healthy and filled the gap but needed a bit more oomph. The dam is stunning and we saw a lot of birdlife within a short time, could sit there all day admiring the view, very relaxing. Staff were friendly and helpful.

Date of stay: November 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 September 2019

We only stayed 1 night in the little cozy fishing cottage, it was very basic but all you need! The food was absolutely delicious, we had the eisbein and lamb shank with butternut soup and chicken livers for starters, so YUM! Fishing there was incredible, the size of the trout are insanely huge. Management are very friendly and made us feel right at home. We had a flat Tyre and were there in minutes to assist us. We will definitely go back :)

Date of stay: September 2019
    • Value
    • Rooms
    • Service
Thank taylaandant123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theoldhatchery, Manager at The Old Hatchery, responded to this reviewResponded 10 September 2019

It was wonderful having you here and look forward to your return. The fish are waiting for you - come soon!
John and Kathy

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Reviewed 31 July 2019

We had a lovely stay at The Old Hatchery. It is a nice and quietly located lodge hotel right outside Underberg. The Drakensbergen scenery is stunning and can be perfectly enjoyed with The Old Hatchery as a base.

Furthermore, I would like to recommend the restaurant. Very friendly and kind staff and the local trout is out of this world!

Kind regards,

Robin and Dirkje

Date of stay: July 2019
Trip type: Travelled as a couple
Thank Robin B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theoldhatchery, Manager at The Old Hatchery, responded to this reviewResponded 14 October 2019

Thank you! We are so glad you enjoyed your stay and the meals here
Kathy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2019

Our stay at The Old Hatchery was very pleasant and for the price that we paid we were quite satisfied with the value we got for our money. We stayed in the “Fisherman’s Cottage” which was nice and cosy, consisting of a queen sized bed, a small kitchenette and a Bathroom with a Toilet and Bath. Being the middle of winter we were concerned about “freezing to death” but this was not the case as the unit not only had a fireplace, but also a gas/electric heater and also electric blankets on the bed … so we were truly toasty !

I will however say that the entire lodge is in dire need of maintenance, in our room the ceiling looked like it was on the brink of collapse and ceiling board above the fireplace had come loose and was just hanging there, several broken tiles on the floor were evident just waiting to cut open a toe of an unsuspecting visitor and outside the unit, facia boards were loose and flapping in the wind with several loose slats on the walkways.

Overall though it was a pleasant stay and we will be back based simply on the value and the comfort.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Chad R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theoldhatchery, Manager at The Old Hatchery, responded to this reviewResponded 14 October 2019

Thank you for this.
Improvements are made every month.
I am glad you kept warm!
Look forward to seeing you back.
Kathy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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