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Traveller rating
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All reviews water pressure short walk to the beach rooms are modern walking distance i highly recommend this hotel comfy bed definitely stay here again business trip breakfast room pool area is hotel is beautiful easy access marriott umhlanga vibey nightlife microwave
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4 - 9 of 457 reviews
Reviewed 28 March 2021 via mobile

I wouldn’t recommend this hotel other than the proximity to the beach it wasn’t amazing, the room was poorly serviced and when we arrived there was a frozen broken bottle of water in the ice box. It was there the entire time we were there and also when we left so guessing not a lot of actual cleaning is happening. I spoke to the front of desk staff and basically got a blank stare. Same blank stare when I said I had booked a room with a queen and got a weird room with two double beds

Date of stay: November 2020
Trip type: Travelled as a couple
Thank loup33
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Maxson Ndaba, Guest Services / Front Office at Protea Hotel Durban Umhlanga, responded to this reviewResponded 29 March 2021

Dear loup33

Thank you for taking time to complete a survey on TripAdvisor after your recent stay at the Protea Hotel Durban Umhlanga.

At your earliest convenience may you please provide me with your booking confirmation number or the room number that you occupied together with your arrival and departure date in order for us to do a full investigation following to your comments on TripAdvisor.

Thank you,

Kind Regards,

Scelo Maxson Ndaba
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2021 via mobile

The welcoming reception staff seemed to do you a favor by checking you in
They then charge extra for parking, which is not shown anywhere on your booking; when they have ample parking & no option for street parking
The rooms are modern & nice enough; but even from the 8th floor; the road noise is bad!! & the windows are sealed properly so you here a howling wind noise all night

Date of stay: March 2021
Trip type: Travelled as a couple
Thank Warren A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 February 2021 via mobile

Room
Newly renovated rooms with modern design is a spacious family room with two double beds. The room has has a dining area which comes to great use when traveling with toddlers and an early curfew.
*Housekeeping can improve on they service.

Location
The pier and beach walkway is a 10 minutes walk. The hotel is located is vibey street that offers various restaurants, center's,  pharmacy and nightlife.

*Stay on a higher floor at the noise from the restaurants downstairs can be heard in your room.

Breakfast
My booking did not include breakfast.
*If your stay does not include breakfast they is a Woolworths Food, Mary's Joe's and Vida cafe for breakfast.

Pool area

The pool area is to small and comfortable. With such am amazing view they us so much more that can be done with this area.

Covid 19 Protocol
The hotel has various sanitizing points. Including outside and inside the left.

The staff were friendly and helpful.
I will be back!

Date of stay: September 2020
Trip type: Travelled with family
Thank rumaanahomar786
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 January 2021

Excellent location with all Umhlanga has to offer in convenient walking distance.
Rooms were newly refurbished, modern and well equipped. Check in and check out was very friendly and efficient making the entire experience very recommendable.

Date of stay: March 2020
Thank N3Aviation
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 November 2020 via mobile

We had a wonderful experience at this beach hotel. Each and every member of the staff we interacted with greeted us with a smile (even evident under their masks!) and a genuine concern for us and if we needed anything.

The breakfast was good and plentiful and again the staff went to great lengths to ensure all was in order.

We were also very impressed with the COVID protocols which were efficient, effective and also consistent... not something we can say for every place we have stayed during our travels.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank MichaelAbrams
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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