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You Li in Asia
Vientiane, Laos

Very comfortable stay

4.0 of 5 bubblesReviewed 07 Jul 2023via mobile
Stayed at the HIE Durban for business. The hotel is by the coast but with no direct access. As with most HIE, the rooms are rather small and facilities are limited but this is expected.

The room was clean and very functional. Decent size for one person. The ocean view was a bonus.

Breakfast was great. Very good selection of hot and cold items. Allowed take out boxes even if you already had breakfast which was great given my work schedule - one less thing to worry about. The coffee however was very disappointing.

Staff were great. Very friendly and eager to help.

The mall is within walking distance from the hotel... Probably a quick 10 min stroll.
Date of stay: June 2023
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express, Owner at Holiday Inn Express Durban - Umhlanga, an IHG Hotel, responded to this review
Responded 09 Jul 2023
Thank you for your informative review from your recent stay with us. We are delighted our express brand breakfast, and the service provided by our team, made for a memorable stay experience. Thank you for your valued support, and we certainly look forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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3 - 8 of 542 reviews
Reviewed 30 June 2023 via mobile

I’ve stayed at the amazingly good value holiday inn Umhlanga many times over the years. The staff are always super friendly.

The hotel is surgically clean. The rooms are immaculately well maintained and the breakfast is superb value for money.

Love this no frills value for money little gem.

Date of stay: June 2023
Trip type: Travelled solo
Thank Hum3does
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express, Owner at Holiday Inn Express Durban - Umhlanga, an IHG Hotel, responded to this reviewResponded 30 June 2023

Thank you for your wonderful review. We are delighted our little gem of an express, made for such a memorable stay experience. Thank you for your lovely feedback, and we look forward to your continued support!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2023

We had an Amazing experience at the Holiday Inn Express, Umhlanga.
This has to be one of the best service I've experienced (local and international included). Wouldn't hesitate to highly recommend this Establishment.

Check in was awesome. Brendan and team were extremely Welcoming, Friendly and Efficient. We were settled into the room in no time as well as informed of all the amenities. We traveled as a group and the team helped us to get rooms close to each other which was so convenient.

Breakfast was scrumptious and the service exceeded our expectations. Trisha and the team take their work and service to customers so seriously - like it's their own company. My son wanted Chocolate muffins and they baked it specially for him - how amazing is that!

We were leaving early to the airport and Trisha offered to have breakfast ready from 5am - was so impressed and grateful.

This has to be one of the best hotels across the world. Kudos to the team and leadership.

Highly recommend anyone to not hesitate to book here.
Thanks so much guys

Date of stay: May 2023
    • Value
    • Location
    • Service
Thank Julian J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express, Owner at Holiday Inn Express Durban - Umhlanga, an IHG Hotel, responded to this reviewResponded 8 May 2023

Thank you for taking the time to send through this amazing review. We are delighted the service you received from our colleagues, especially Brendon and Trisha made for a memorable stay experience. It honestly is so rewarding and encouraging to receive such amazing feedback. Thank you again for your support and we hope to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2023

Just ended a 10 day stay at the HIE Uhmalanga.
Agree with other reviews - very much a Holiday Inn. Basic amenities and services. What sets them apart is the service. Lunga was fantastic! Very helpful, kind, thoughtful and anticipatory. He made what could have been a difficult check in easy, supported with transportation and dinner needs and was kind! I am also grateful to the Manager who supported breakfast each day. She also went above and beyond and offered a smile each morning. I was at this hotel on business so didn’t have a choice, but when I return will definitely stay here. $5 to the beach, 5 min walk to the mall.
If you want an excellent tour guide to show you real (and not tourist Durban) book Thansanqa (msg me for this details). He took us on safari, told us about Durban and it’s history and took the story beyond only Black trauma and suffering to show joy, resilience and love! Had an amazing time! If booking from Canada use travelead to book your experience. Overall had an amazing time!

Date of stay: March 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank tsahai85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express, Owner at Holiday Inn Express Durban - Umhlanga, an IHG Hotel, responded to this reviewResponded 4 April 2023

Thank you for your wonderful review from your recent stay with us. We are absolutely thrilled the service provided during your stay, made it a memorable one. It is always so encouraging when our team are recognised for what they are passionate about. Thank you for your support, and your favourable review. Trusting your trip home has been a safe one, and we do hope to welcome you back in the near future. All the very best

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2022 via mobile

We were on a business trip to Durban and this hotel is situated at one the very best area.

This property is good and kind of new. The interior and other part is good. We were given upgrade and given sea facing rooms. Rooms were good and spaicous for a single person. However the Bathroom and shower cabin is too small. I was not able comfortable in it

The biggest issue with them was their menu in breakfast we spent three days here and food was same every morning they were not able to surprise us.

The room service is bad. My keys was not working and I had to get down all the way back to receptionist ro get it changed.

Over all compare to other holiday in.iblike this property.

Date of stay: September 2022
Trip type: Travelled on business
Thank Shreyas M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express, Owner at Holiday Inn Express Durban - Umhlanga, an IHG Hotel, responded to this reviewResponded 14 October 2022

Thank you for your feedback from your recent stay with us. We are delighted our location met with your stay expectations. We are very sorry for the area of your stay where we have let you down. We certainly do regret any upset caused due to the key issue, and we are sorry this was not resolved timeously. Assuring you of our best service at all times.

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Reviewed 24 September 2022

The hotel was terrible. The breakfast was awful, had extremely limited options and was blind. You could not even select how you want your eggs done.
The pool is the size of a part of a kiddies pool at other hotels. The bathroom is very cramped and small. I could go on. Save you money and stay elsewhere. This was JUST AWFUL.

Date of stay: September 2022
Trip type: Travelled with friends
Thank CM198236
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express, Owner at Holiday Inn Express Durban - Umhlanga, an IHG Hotel, responded to this reviewResponded 26 September 2022

Thank you for your candid feedback. Every effort is taken to ensure our guests have a memorable stay with us. We are very sorry to hear our Express brand hotel did not meet with your expectations. Our breakfast offering is a free express breakfast, and we unfortunately do not offer eggs to order. As an Express Hotel, we alternate our egg offering daily between scrambled eggs and poached eggs, and we are sorry this caused upset. Sincere apologies our facilities did not meet with expectations, and we once again thank you for candid feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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