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All reviews budget hotel gateway mall shopping centre walking distance convenience
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2 - 7 of 102 reviews
Reviewed 7 January 2020

I stayed at this hotel many times and my most recent stay was in december. The hotel was full but i never felt it. The rooms have been completely modernised with new laminated flooring, large flat screen tvs, new decor, new lighting, new mirror. Even the carpets in the passafe have been changed. Only the bathrooms were not done which were ok anyway. Staff as good as always. My only gripe is that i was awarded 50% of my rewards points...and only after not receving any at all. But otherwise it remains my favourite budget hotel in durban.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
1  Thank es786
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_CLHG_Team, Public Relations Manager at Road Lodge Umhlanga Ridge, responded to this reviewResponded 24 January 2020

Thank you for staying with us and we are so glad that you had a great stay! We look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2020 via mobile

A family of 5 in three rooms, putting the single person in a double and a couple in a single?! Two rooms didn’t get wifi and the router wasn’t working, air conditioning was poor. Other residents very noisy until about 4am, which as we were into on first floor and right by reception they move had heard but choose to do nothing about. Plus side was it does have a free underground car park with security and was close to shops and restaurants, the also kept our bags in storage and gave us a safe to use, but unfortunately I wouldn’t use this hotel again.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank 447debbiee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CLHG Marketing, Owner at Road Lodge Umhlanga Ridge, responded to this reviewResponded 27 March 2020

Thank you for staying with us at Road Lodge Umhlanga Ridge and for taking the time to review the experience. We are very sorry that you found your stay frustrating and the issues that you raised have been addressed with the hotel team. We do hope that you will stay in one of our hotels again so that we may deliver on a better overall experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2020

The room was a bit small but we did not mind as we only needed a bed to sleep.
So it is very functional and cost effective. The amenities were not avialable - there was no shampoo to wash my hair. Service was however good and the staff were very friendly.

Room tip: Do tell them you want a non smoking room - otherwise you will allocated a smoking floor.
Date of stay: December 2019
    • Value
    • Location
    • Service
Thank Attherocks
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_CLHG_Team, Public Relations Manager at Road Lodge Umhlanga Ridge, responded to this reviewResponded 24 January 2020

Thank you for staying with us and we are so glad that you had a great stay! We look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2019 via mobile

Evident upgrades in rooms, just the noisy aircon still left...and if only staff were able to follow instruction...i had asked for invoice to be sent to me when i checked out...but hey..it hasnt been so.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank XolaniSxosh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 December 2019

Road lodge is easy to find. A walking distance from Gateway shopping centre. All restaurants within the shopping centre. The rooms are cosy and welcoming, The beds are very comfortable. The staff are always friendly and call you by your name.

Room tip: Next to Gateway shopping centre. The best location for shopaholics and all restaurants within a walking distance.
Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank ANKSIT
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_CLHG_Team, Public Relations Manager at Road Lodge Umhlanga Ridge, responded to this reviewResponded 20 December 2019

Thank you for staying with us and we are so glad that you had a great stay! We look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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