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Traveller rating
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All reviews gateway mall the penthouse spacious rooms upon check excellent location hotel is situated awesome stay business trip easy access umhlanga microwave lounge leisure africa
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Reviewed 16 December 2020 via mobile

This used to be a great hotel, in a great location. We stayed at this hotel many years ago and all I can say is that the standards have dropped significantly and I will never go back. The rooms are so comfortable in size, however management really needs to step up. The first room that we were given had a terrible smell and the air conditioning didn't work. It took about 2 hours for them to move us. The room we were moved to had no water pressure in the shower, the water pooled at your feet as you showered and flooded. There was an incredible amount of mould and grime in the shower and sinks. There was dirt present in every corner like used tissue and grape stems. The bedding had no buttons so they just slipped off, the ironing boards wobble dangerously. Nothing here is maintained with regard to hygiene and and breakage. Very sad and disappointing.

Date of stay: December 2020
Trip type: Travelled with family
Thank saulsAm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 31 March 2021

Dear Valued Guest

We are truly appreciate your feedback as it is through the feedback of our valued guests that we have an opportunity to continuously improve on our guest experience at our Hotel. At Royal Palm Hotel we pride ourselves on ensuring our guests
satisfaction and we are deeply remorseful that our hotel did not meet your expectations.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2020

Hotel is a stone throw away from the big shopping centre Gateway so very convenient for shoppers and the rest of all attractions are close by. The rooms are remarkable, with small lounge and kitchenette with microwave, sink and kettle. Own verandah aswell.

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mgouws622636
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 November 2020 via mobile

I requested a double room in a quiet location.
I was informed on arrival that all was available was a duplex apartment facing Gateway on a busy road.
As that was all that was available, I had to accept it.
The room was shabby, chipped paint on mismatched furniture, and the fridge did not work.
I decided not to stay and checked out, but was told I couldn’t get a refund as the manager was not there.
I do not recommend The Royal Palm Hotel. It must have been stunning 15 years ago but now it’s tired and feels dirty.

Date of stay: November 2020
Trip type: Travelled with family
Thank Nicolanegra
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 31 March 2021

Dear Valued Guest

We truly appreciated your feedback as it is through the feedback of our valued guests that we have an opportunity to improve on our guests experience at our hotel. At Royal palm Hotel we pride ourselves on ensuring guest satisfaction and we are deeply remorseful that our hotel did not meet your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2020

The reception is always friendly and welcoming. hotel is value for money. the overall service is always excellent. I choose to stay with Royal Palm hotel Mhlanga everytime I visit Durban due to its location, central and tranquil.

Date of stay: November 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank amandaM2305FT
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 November 2020

From the mismatched furniture, the TV plug being held in place by the bin, the eyesore carpets. The hotel look dated and not in a chic sort of way. The view of the alleyway. The staff don't seem like they want to be there. Not sure if it was due to Covid or if that is the norm, but one would think that with the hotel industry in its current state staff and management would be bending over backwards to ensure return business.

Room tip: Tip: choose another hotel
Date of stay: November 2020
    • Value
    • Rooms
    • Service
Thank Terence S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 31 March 2021

Dear Valued Guest

We truly appreciate your feedback as it is through the feedback of our valued guests that we have an opportunity to improve on our guests experience at our hotel. At Royal Palm Hotel we pride ourselves on ensuring our guests satisfaction and we are deeply remorseful that our hotel did not meet your expectations.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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