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Protea Hotel by Marriott Hilton
Reviewed 14 December 2017 via mobile

We arrived 8th Dec and despite front desk confirming that our room was for full bathroom with bathtub and shower, we only got a room with a shower only. The aircon was not working, we asked for a blown light bulb in the room to be replaced on Saturday and despite reassurance, nothing was done for the entire duration. Both Friday and Saturday nights there was loud party music from one of the halls downstairs. On enquiring we were told the party would end at 20:00 - which it did - what a relief. Despite the tv guide list, not all channels were available.

Some positives - Fani helped us to carry our luggage upstairs as there is no lift to the first floor. We enjoyed the dinner and atmosphere at the restaurant. The property is clean and well kept, and secure. Staff are polite and welcoming. The hotel bar closes early at 22:30 and not enough time to unwind after dinner. Interesting was the market-day on Sunday - exhibitors all over the property from clothing, food, ornaments, etc...

We most probably would return but would prefer the correct room as booked, working aircon, and party venue away from the hotel rooms so as not to disturb other guests.

Stayed: December 2017, travelled with friends
Thank Archie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 18 December 2017

Good Day,

Thank you for taking time to complete the GUEST Satisfaction Survey. I am very disappointed to hear about your recent experience at the Protea Hotel Hilton. This comment has been shared with the entire management TEAM to make sure similar situations do not occur in future.

Please accept our apologies for everything that went wrong and the empty promises that our TEAM made and failing to keep up to our function to exceeding your expectations.

Kind Regards
Faith L Mabele

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 252 reviews

Reviewed 3 December 2017 via mobile

As a group of friends we try a new restaurant every month in the Midlands area, so for the first time we tried the restaurant at The Protea Hotel in Hilton because of the special.
We were quite dissatisfied. The atmosphere is very posh and the service very poor. Prices are very unaffordable.

However despite all that, having the chief come speak to us and ask about our meal was the best part of the evening! What a friendly and welcoming face! He is a prized character and I would try the restaurant again just because of him!

Stayed: November 2017, travelled with friends
Thank Lauren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 7 December 2017

Good Day,

Thank you for taking time to comment on your recent visit to Protea Hotels by Marriott Hilton.

We appreciate your feedback and are delighted to hear that you had a great time, it is disappointing though to hear that there were lapses on service. Your feedback has been shared with the rest of the TEAM.

With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Regards
Faith L Mabele

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Reviewed 28 October 2017 via mobile

I stayed at this hotel for three night for the first time, what a disappointment, very expensive for what you get, only few tv stations that work, poor internet service and the food very poor quality, lucky for me, I will never use my own money to stay there...where do you pay R195 for breakfast that looks like a wimpy, the City Lodge has better breakfast. I have inform my company that we should never stay there again

Stayed: October 2017, travelled on business
Thank Gerrie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 7 December 2017

Good Day,

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel Hilton.

Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless GUEST, your feedback has been shared with the entire TEAM to look into all the issues so that we can continue to improve our hotel operations.

We do not want to loose you as our GUEST. We hope we will get another chance to redeem ourselves to gain your trust again.

Thank you and kind regards

Faith L Mabele

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

Really good hotel!! The staff made the difference.
Initially my boyfriend and I were traveling for three weeks in SA. Then he got a hernia and we had to go to the hospital in Hilton. Next to the hospital there is the Pretoria Hotel. We stayed for 4 days because my boyfriend could not walk. All the staff members were so friendly. Everyday the asked if they could do something for us (from manager till housekeeping). The room of this hotel is perfect (clean, good bed, every day new sheets, enough space in the room, wifi worked well). Quality of the food is good (really good curry). We enjoyed breakfast (a lot of choice and delicious). Unfortunately we had to go home due to the illness of my boyfriend. The staff helped us a lot with arranging to go back home (printing tickets and they give us also a pillow for the ride to the airport). Keep up the good work Pretoria Hotel Hilton!!!!!!
Thank you all!

Stayed: September 2017, travelled as a couple
2  Thank helenniks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 18 October 2017

Dear Helen,

Thank you for taking time to complete the GUEST Satisfaction Survey on you recent stay at the Protea Hotel Hilton.

I am delighted to hear that the TEAM at Protea Hotel Hilton made your stay most memorable with the assistance that you got when you least expected it, you experience Protea Hotel's hospitality at its best.

I am sure your boyfriend has recover by now.Your feedback is integral to our ability to continue to improve our service, we have shared your feedback with the rest of the TEAM.

Thank you again for your feedback and we hope to see you again in good health.

Regards
Faith L Mabele

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Reviewed 24 September 2017

We had a comfortable stay, albeit only a short one-night stop over.Rooms are well appointed and bathroom had been upgraded. Good walk-in shower plus separate toilet. A negative point would be the very noisy plumbing - pipes make a lot of noise when neighbouring rooms are showering. TV channel selection was a bit limited. Reception staff were very friendly and accommodating. We did not stay for the breakfast as we felt this was very overpriced at R195 per person. Overall a good choice.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank anitar978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 18 October 2017

Good Day,

Thank you for taking time to complete the GUEST Satisfaction Survey.
We appreciate your feedback and are delighted to hear that you had a comfortable stay. Sorry to hear that the plumbing was noisy. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Regards
Faith L Mabele

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Hilton

Address: 1 Hilton Avenue, Pietermaritzburg 3245, South Africa (Formerly Protea Hotel Hilton)
Region: South Africa > KwaZulu-Natal > Pietermaritzburg
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Pietermaritzbu...
Price Range: R 1 061 - R 1 690 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Hilton 4*
Number of rooms: 97
Official Description (provided by the hotel):
Protea Hotel Hilton - Opulent Elegance in the heart of the Kwa-Zulu Natal Midlands. Situated right on the doorstep of the Midlands Meander, this four star architectural show piece with its imposing Tudor lines, is a must stay for a meandering country charm seeker. Originally established in 1936, the elegant and upmarket hotel boasts all the modern amenities expected from holiday-makers to businessmen alike, making it the first choice for Pietermaritzburg accommodation. When bringing the family don’t forget your tennis rackets. Our on-site tennis court offers a great opportunity for the whole family to have some fun. Win or lose, a quick dip in the pool will calm everyone down and clear the air. Whether for breakfast, lunch or dinner; a visit to our very own Ellingtons Restaurant offers a mouth-watering choice of local cuisine fit for Royalty. We also offer a private dining area for those special occasions or when entertaining clients. Don’t forget about our Cocktail Lounge that is ready to welcome you for pre or post dinner drinks. So for business or pleasure, Protea Hotel Hilton will take care of your needs. ... more   less 
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