We arrived 8th Dec and despite front desk confirming that our room was for full bathroom with bathtub and shower, we only got a room with a shower only. The aircon was not working, we asked for a blown light bulb in the room to be replaced on Saturday and despite reassurance, nothing was done for the entire duration. Both Friday and Saturday nights there was loud party music from one of the halls downstairs. On enquiring we were told the party would end at 20:00 - which it did - what a relief. Despite the tv guide list, not all channels were available.
Some positives - Fani helped us to carry our luggage upstairs as there is no lift to the first floor. We enjoyed the dinner and atmosphere at the restaurant. The property is clean and well kept, and secure. Staff are polite and welcoming. The hotel bar closes early at 22:30 and not enough time to unwind after dinner. Interesting was the market-day on Sunday - exhibitors all over the property from clothing, food, ornaments, etc...
We most probably would return but would prefer the correct room as booked, working aircon, and party venue away from the hotel rooms so as not to disturb other guests.
- Official Description (provided by the hotel):
- Protea Hotel Hilton - Opulent Elegance in the heart of the Kwa-Zulu Natal Midlands. Situated right on the doorstep of the Midlands Meander, this four star architectural show piece with its imposing Tudor lines, is a must stay for a meandering country charm seeker. Originally established in 1936, the elegant and upmarket hotel boasts all the modern amenities expected from holiday-makers to businessmen alike, making it the first choice for Pietermaritzburg accommodation. When bringing the family don’t forget your tennis rackets. Our on-site tennis court offers a great opportunity for the whole family to have some fun. Win or lose, a quick dip in the pool will calm everyone down and clear the air. Whether for breakfast, lunch or dinner; a visit to our very own Ellingtons Restaurant offers a mouth-watering choice of local cuisine fit for Royalty. We also offer a private dining area for those special occasions or when entertaining clients. Don’t forget about our Cocktail Lounge that is ready to welcome you for pre or post dinner drinks. So for business or pleasure, Protea Hotel Hilton will take care of your needs. ... more less
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