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Protea Hotel by Marriott Hilton
Reviewed 28 October 2017 via mobile

I stayed at this hotel for three night for the first time, what a disappointment, very expensive for what you get, only few tv stations that work, poor internet service and the food very poor quality, lucky for me, I will never use my own money to stay there...where do you pay R195 for breakfast that looks like a wimpy, the City Lodge has better breakfast. I have inform my company that we should never stay there again

Stayed: October 2017, travelled on business
Thank Gerrie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 7 December 2017

Good Day,

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel Hilton.

Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless GUEST, your feedback has been shared with the entire TEAM to look into all the issues so that we can continue to improve our hotel operations.

We do not want to loose you as our GUEST. We hope we will get another chance to redeem ourselves to gain your trust again.

Thank you and kind regards

Faith L Mabele

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9 - 13 of 252 reviews

Reviewed 3 October 2017 via mobile

Really good hotel!! The staff made the difference.
Initially my boyfriend and I were traveling for three weeks in SA. Then he got a hernia and we had to go to the hospital in Hilton. Next to the hospital there is the Pretoria Hotel. We stayed for 4 days because my boyfriend could not walk. All the staff members were so friendly. Everyday the asked if they could do something for us (from manager till housekeeping). The room of this hotel is perfect (clean, good bed, every day new sheets, enough space in the room, wifi worked well). Quality of the food is good (really good curry). We enjoyed breakfast (a lot of choice and delicious). Unfortunately we had to go home due to the illness of my boyfriend. The staff helped us a lot with arranging to go back home (printing tickets and they give us also a pillow for the ride to the airport). Keep up the good work Pretoria Hotel Hilton!!!!!!
Thank you all!

Stayed: September 2017, travelled as a couple
2  Thank helenniks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 18 October 2017

Dear Helen,

Thank you for taking time to complete the GUEST Satisfaction Survey on you recent stay at the Protea Hotel Hilton.

I am delighted to hear that the TEAM at Protea Hotel Hilton made your stay most memorable with the assistance that you got when you least expected it, you experience Protea Hotel's hospitality at its best.

I am sure your boyfriend has recover by now.Your feedback is integral to our ability to continue to improve our service, we have shared your feedback with the rest of the TEAM.

Thank you again for your feedback and we hope to see you again in good health.

Regards
Faith L Mabele

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Reviewed 24 September 2017

We had a comfortable stay, albeit only a short one-night stop over.Rooms are well appointed and bathroom had been upgraded. Good walk-in shower plus separate toilet. A negative point would be the very noisy plumbing - pipes make a lot of noise when neighbouring rooms are showering. TV channel selection was a bit limited. Reception staff were very friendly and accommodating. We did not stay for the breakfast as we felt this was very overpriced at R195 per person. Overall a good choice.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank anitar978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 18 October 2017

Good Day,

Thank you for taking time to complete the GUEST Satisfaction Survey.
We appreciate your feedback and are delighted to hear that you had a comfortable stay. Sorry to hear that the plumbing was noisy. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Regards
Faith L Mabele

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Reviewed 20 September 2017

We often stay in Hilton, with the Protea being one of our choice venues. The hotel is great, nice comfortable rooms, good size bathrooms. everything works and is clean. In the past there have always been issues with the service - or lack of it at times in the restaurant. Reservations and front office staff were also poorly trained and really couldn't sort out even basic problems with bookings. With the new General Manager these seem to have gotten much better. The breakfast selection has always been extensive and continues to be so. Generally the quality of the food is very good at the hotel and with the improved attentive service in the restaurant I wish them well. It is well worth a visit if you happen to be in the Natal Midlands.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank youchoose312578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 27 September 2017

Good Day,

Thank you for taking time to complete the survey on your recent stay at the Protea Hotel by Marriott Hilton.

We are glad to hear that you enjoyed your stay and also noticed the improvement on STAFF performances. We have shared your comment with the rest of the TEAM. We look forward to welcoming you back in our lovely hotel.

Thank you and regards

Faith L Mabele

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Reviewed 15 September 2017

It is a large hotel, but the staff were friendly and attentive. Bedroom was large and very comfortable, and bathroom was spacious. The pool looked rather nice but it was too cold to get in. Very large selection at breakfast.

Room Tip: Room overlooking the pool was nice.
See more room tips
  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Tripper1Malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faith M, Guest Relations Manager at Protea Hotel by Marriott Hilton, responded to this reviewResponded 20 September 2017

Good Day,

Thank you for taking time and giving us feedback on your recent stay with us. thank you for the positive feedback regarding our spacious well maintained rooms. we really appreciate your comment, we have shared it with our TEAM to keep them motivated.

We look forward to welcoming you back in the near future.

Kind Regards
Faith L Mabele

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Hilton

Address: 1 Hilton Avenue, Pietermaritzburg 3245, South Africa (Formerly Protea Hotel Hilton)
Region: South Africa > KwaZulu-Natal > Pietermaritzburg
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Pietermaritzbu...
Price Range: R 1 049 - R 1 679 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Hilton 4*
Number of rooms: 97
Official Description (provided by the hotel):
Protea Hotel Hilton - Opulent Elegance in the heart of the Kwa-Zulu Natal Midlands. Situated right on the doorstep of the Midlands Meander, this four star architectural show piece with its imposing Tudor lines, is a must stay for a meandering country charm seeker. Originally established in 1936, the elegant and upmarket hotel boasts all the modern amenities expected from holiday-makers to businessmen alike, making it the first choice for Pietermaritzburg accommodation. When bringing the family don’t forget your tennis rackets. Our on-site tennis court offers a great opportunity for the whole family to have some fun. Win or lose, a quick dip in the pool will calm everyone down and clear the air. Whether for breakfast, lunch or dinner; a visit to our very own Ellingtons Restaurant offers a mouth-watering choice of local cuisine fit for Royalty. We also offer a private dining area for those special occasions or when entertaining clients. Don’t forget about our Cocktail Lounge that is ready to welcome you for pre or post dinner drinks. So for business or pleasure, Protea Hotel Hilton will take care of your needs. ... more   less 
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