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Victoria
Moss Vale, Australia

Beautiful park, average resort, terrible staff

3.0 of 5 bubblesReviewed 02 Jan 2023
This game reserve is gorgeous, so lush when we were there after recent rain. The accommodation needs attention, taps not working and the lack of power (& no backup generator) is bad for guests. A storm knocked out the power & we just had to stay with no power all night. Staff are pretty useless, asked for candles and they finally found 2 & had no matches! The food was excellent in the restaurant, but they could do much better with good staff. Tried to give them some feedback - but she couldn’t even find a feedback form! Disappointing that they don’t care to give guests good service :(
The animals were beautiful, nice & close, bird life wonderful & so great to see rhinos just beside the road grazing.
Date of stay: December 2022
Room Tip: Take torch & candles as power goes out.
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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3 - 8 of 19 reviews
Reviewed 20 April 2021

when our children announced that they were treating us to a weekend away at Hluhluwe Game reserve and we were booked in to the Hilltop Camp. Breakfast would be included and we would take our own dinner and lunch. Well if only Hilltop camp lived up to our meagre expectation. But sadly it was a disaster. The staff looked as if they were at a funeral and the small shop was definitely understocked. The main unit we were allocated was enough to make you sick. See images attached. It would seem that the baboons had pulled out almost every single grass strand and dumped it on the floor. Obviously no inspection before our arrival at 2 pm. A window was left open with no primate proof gauze so the primates had urinated all over the unit leaving an obnoxious smell. it was disgusting, we asked for another unit which the manager obliged but unfortunately on entering you could smell the mould. On closer inspection we found the mould had never been cleaned for months it seemed. See attached images. Two of our party suffer with allergies especially mould so disaster. Breakfast was a joke, no Covid protocols, Buffer for serial, yogurt and fruit mix. Ordering form the menu with most of the items not being available, like mushrooms, pancakes etc. I fully understand the effect Covid has had on tourism but in this case rather close the camp till you can run it properly I suggest. I sent in a formal complaint which the response was that they had asked the camp manager to respond to same I should hear within a week. Well its been 3 weeks and not a single word from the Enzemvelo Head office.

Date of stay: March 2021
    • Location
    • Sleep Quality
    • Service
Thank William F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 September 2019

We stopped here for lunch on a recent Safari. The food was good, but the view was better. We could see both Buffalo & Elephant across the valley. Well worth a visit to stay over night, or just for lunch.

Date of stay: December 2018
Thank D-Butel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2018 via mobile

Communal areas all ok but accommodation (4 bed self catering lodge) a little dated and tired. Food was generally poor, especially if you come off an evening game drive, as appeared to have been sitting around a while. Breakfast ok, good if you are up for full English. The one redeeming factor was the very enthusiastic entertainment by the lovely kitchen staff (Zulu song and dance). The game drives where poor (felt like guided tour) and by far worst of our trip. Ok for Rhino but animals a little sparse otherwise. My grown up kids did enjoy the walking safari but it could have been longer. Will not be visiting again.

Date of stay: August 2018
Thank 938alastairk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 March 2018

Although I love visiting Hluhluwe and staying at Hilltop Camp it is beginning to get pricy for your average South African. Fine for the tourists who come with their Euro's and Dollars as it then becomes a cheap holiday.
My wife and I were last their at the end of January and a basic rondavel is now R1200 per night. Taking into consideration that there is no on suite toilets nor cooking facilities in the units to me that is pricy. O.K. I concede that the price includes breakfast but as most game viewers want to get up and out at first light you miss breakfast.
The ablution blocks whilst spotlessly clean could do with a makeover. There is also a lack of pots and pans in the kitchen itself.
The cottages on the other hand are well furnished but at a price. They have been renovated and now include air conditioning in all bedrooms and the lounge. There is also a flat screen T.V. in the unit ? Who wants to watch T.V. in a game reserve, I myself prefer to be outside listening to the night calls and looking up at a lovely star filled sky. The kitchen has also been fitted out with granite tops by the way.
Like I said earlier, I love this place and used to try to get there at least four times per year but cannot afford that anymore when you also have to get there and back at today's petrol prices.
Another piece of advice is to buy a Rhino Card which allows you free access to not only Hluhluwe / Imfolozi but other parks in Kwa Zulu Natal. We bought a Wild Card when visiting Kruger in November and this allows access to all parks in South Africa except private game reserves. After a couple of visits your card is paid for.

Date of stay: January 2018
Thank ian m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 February 2018

This is a good place to stay when you want to spot `Rhino's and other wild animals. The rooms are big and self catering but the restaurant is also reasonable, but nothing special.
It is again a government run lodge, it opens at accretion time and closes at a certain time and then I mean the lobby is closed and no further service. Book your safari trip when you log inn.

Date of stay: January 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gerardthehague
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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