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beverleyc445

Dreadful value for money

2.0 of 5 bubblesReviewed 22 Jul 2019
What a disappointing weekend! Apart from the fact that we had booked and paid for 2 on a special Booking.com, which wasn't honoured when we got to the lodge (we had to pay in almost double), the room was a bit shoddy and the general hospitality, poor. Apparently this was once a lovely place, with excellent service. This is no longer the case. The room furniture is tired and visibly repaired in certain instances, with different wood and nails poking out. The shower didn't work properly. The food is mediocre, with absolutely no vegetarian options, so if you're now a red meat eater, bring your own protein along. No good enough for the prices they charge. Perhaps they have become reliant on large overnight international tour groups,like the one that arrived on the Sunday, and have lost interest in catering to local guests who stay longer? The setting is lovely, but the staff talked and shouted so loudly and incessantly throughout each day that it became unpleasant to even sit outside on the deck. The morning game drive in Hluhluwe was great - you pay extra for that. The staff were friendly enough, but clearly lacked hospitality training. No sign of any management all weekend. We came away feeling ripped off and generally mistreated.
Date of stay: July 2019
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Ubizane General M, Manager at Zululand Tree Lodge, responded to this review
Responded 23 Jul 2019
Dear Guests,

we are truly sad that you did not enjoy your time here, as we value how much our guests’ holidays mean to them. we have worked long and hard in the last past years to uplift our service levels and reputation, as you can see from the other comments on this forum.

we are all here to serve the guests, from myself the Lodge manager right through to scullery and gardeners, and there is always at least 3 managers present throughout the day, with two reservationist and Receptionist based in front all the time and during dinner service.

At the end of the day, it is not about what we felt or did, it is about what you experienced, and you were not pleased. We will take to heart and action what issues you have raised, as our guest opinion is what keeps us in business and with our service delivery of a personal standard, we always try and ensure that we treat our guests with the utmost respect and friendliness that our abilities afford.

Once again, we are truly sad that you did not enjoy your time here.

Ubizane Wildlife Reserve
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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9 - 14 of 212 reviews
Reviewed 8 May 2019


It was a nice stay, we were greeted very well. the food was buffet but delicious. we were completely satisfied. The houses were very clean. We had two nights there and gave up laundry to wash. This also worked very well. The laundry was punctual and clean.

Date of stay: March 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank reinholdbaumann
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2019

We were very impressed by the high standards which we found at this charming lodge. It is not new anymore but kept in excellent condition. Maybe the shower could do with a facelift, but this is a minor detail. Situated in a game farm with lots of animals and being close to the Hluhluwe gate, it is an ideal place to stay. Besides, the food was very lekker too. We thank the Zululand tree lodge team for making us feel at home

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank GoPlaces49516855729
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 May 2019

The staff was perfect! After a trouble trip in which we got lost, the staff went looking for us. When we arrive to the lodge, quite late for African time, we had a marvelous dinner waiting for us. They really make our night much more better than we thought it would be.
The lodge is very comfortable and quite. We can see grazers everywhere near the houses and you can walk around to explore the reserve. We loved and we would recommend it.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Climber51531732370
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2019

Nice accomodation with lots of animals, breakfast and dinner average, service was medium. Hot chocolate with milk on extra charge. No help with the lugagge when leaving. Lots of extra charges. For beeing in Africa it was too expensive. We had 5 nights, that was definitely too much.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Wanderer19032898223
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2019

Great setting and wonderful rooms. Staff very friendly and professional. The pool is not obvious and the staff had to be asked where it was. Turned out to be in the sister hotel next door, 400m away.
Excellent pool though, also a large lounge with full sat tv next door which is also not mentioned. Not much else to do so best visited for short trips. Overall excellent place.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank FarAway42863892412
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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