The staff varied between quite pleasant and quite sullen but we did get whatever we needed when we asked.
The restaurant was actually quite good with a good view and plenty of choices on the buffet.
The room was adequate - the typical lack of attention to maintenance detail but it had everything we need and the cabins overlook a wonderful area of fever trees.
We were doing a self drive safari so didn't go into their reserve we went to Hluhluwe where there seemed to be quite a bit more in the way of big dame.