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cwegma272834

Never again

1.0 of 5 bubblesReviewed 22 Oct 2018
The staff made us feel that unwelcome that I will give just 1 bubble for this accomodation. Seemed that we were rather a burden than welcoming guests. So i will do everyone a favour and never go there anymore
Date of stay: October 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UbizaneTeam, General Manager at Zululand Tree Lodge, responded to this review
Responded 23 Oct 2018
Dear cwegma272834,

Kindly provide me with details regarding your statement. It is quite a serious complaint that I will have to investigate, as this type of behaviour is not tolerated by the company...

I do apologise for the negative experience you had during your stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (212)
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22 - 27 of 212 reviews
Reviewed 22 October 2018

after a great gamedrive which waas unfortunately very cold and windy we were really looking for hot shower. Unfortunately neither that evening nor the next morning was the warm water switched on. It is a nice place to stay but not in a cold spring night/morning.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank rklame797564
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2018

This gave us a wonderful safari experience, with easy tours into the nearby Hluhluwe park. There were animals all around the the buffet dinners were especially good. Great staff and friendly service too.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank danS5242GN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2018

Always amazing. Cannot say anything else than in my last reviews. Dear Ubizane staff: Thanks a lot for all. You all have made my stay so great again. Hope I will be back next year and see all your nice people again. Especially thanks to Ayanda of reservations and Alan, the best guide doing the game drives.

Date of stay: September 2018
  • Trip type: Travelled solo
    • Rooms
    • Service
1  Thank Salobremaus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2018 via mobile

Everything about Ubizane Zululand Tree Lodge was fantastic. We were incredibly warmly received by Lungalo who was just amazingly friendly bubbly and welcoming. The place is gorgeous all round. Most notable was the myriad of buck and zebra grazing outside the restaurant and amidst the tree houses without a care in the world. The chalets were large, airy, spacey and comfortable. The shower was beautifully hot and everything was well catered for. The food was definitely a winner, even the vegetarian offerings which were generous and tasty. The service all round was a pleasure. Sithembile was amazing and her attention to great service was evident. The wildlife was out if this world. The crocodiles were charming, lazy and relaxed which added to the all round chilled feeling at Ubizane. Well worth another visit.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank delaine c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2018

We only stay here as a one night stop ( a very nice one night stop) so didimt participate in any game drives but found our accommodation lovely. The staff were gorgeous and food good. They even went out of their way to accomodate our food intolerances. Would have been nice to stay longer and have a game drive or two but we had time constraints.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kim P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UbizaneTeam, General Manager at Zululand Tree Lodge, responded to this reviewResponded 26 August 2018

Dear Kim P,

Thank you for taking the time in writing this positive review. It is alway a pleasure receiving good hearted reviews for both staff moral as well as management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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