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“Less than average”

Cape Town Fish Market
Ranked #153 of 700 Restaurants in Durban
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 3 weeks ago via mobile

Not sure if this is the correct CTFM but I am referring to the Gateway shopping mall CTFM.
I had to send both my meals back as the fish was so overly well done and cold it was like rubber and my calamari just the same.
Waitress was lovely though...

Thank QueenQuisine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTFMSA, General Manager at Cape Town Fish Market, responded to this reviewResponded 1 week ago

Hi there,

We're sorry to hear that you had a bad experience at one of our stores. Would you please send us your contact details (email and phone number) via inbox so that the store can get in touch with you?

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (130)
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2 - 6 of 130 reviews

Reviewed 4 weeks ago

Great atmosphere, open and friendly, food is always fresh, well presented and very tasty. Large varied menu with something for everyone.

    • Value
    • Service
    • Food
Thank rjosmers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTFMSA, General Manager at Cape Town Fish Market, responded to this reviewResponded 1 week ago

Hi there,

Thanks for the review! We're glad you had a great experience. Do come again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018

we had lunch and the food was descent, I felt it lacked flavouring. It is reasonable food though - had the kingklip

Thank DevanMoodly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2018 via mobile

Ordered the kalk bay platter and the 2 squid starters - everything battered was overly salted and pretty much inedible!
The only edible food was the Greek salad and kids meals.
We came over from England after 10 years not being in SA - we used to love Cape Town fish market but unfortunately after this experience we will not be going back ever again!

Thank 348tracyannw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTFMSA, Guest Relations Manager at Cape Town Fish Market, responded to this reviewResponded 4 May 2018

Hi there,

We're so sorry to hear about your bad experience at our store. Please would you send a copy of this review and your contact details to complaints@ctfm.co.za so that we can be in touch.
Thank you for taking the time to bring this to our attention.

Kind regards
The CTFM Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

Bad, slow and sad customer service. Store was empty yet toilets were filthy as well as the store floor. Chips from previous customers were not cleaned from the floor. I eventually left money with another waiter and left the store because I couldn't stand such poor service. Management needs to catch a serious wake-up.

    • Value
    • Service
    • Food
Thank SouthAfricastar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CTFMSA, Guest Relations Manager at Cape Town Fish Market, responded to this reviewResponded 2 May 2018

Hi there,

Thank you for bringing this to our attention, we are very sorry to hear about the bad service you received. That is most definitely not the standard we pride ourselves on.
Please would you send a copy of this review and your contact details to complaints@ctfm.co.za.

Kind regards
The CTFM Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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