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PhiwokuhleS
Cape Town, South Africa

Music Band

1.0 of 5 bubblesReviewed 25 Jul 2022
The eMakhosini Boutique Hotel is disappointment .We went there for live music , we ordered a meat platter. The platter presentation was a mess, some cut up boerewors as if the were short of one item, freezer burnt hotdog roll, it was an unpleasant experience. The price on the platter is different to what we were charged, and were billed double. Beverages are extremely expensive for the service provided. Order yourself a rock shandy & see charge. You cannot tip waiters via bank card, because the ESTABLISHMENT CLAIMS THE TIPS. Luckily on that day, I had cash , and tipped.

Owners of a business need to distinguish between the premises being your buddies hang out joint or a business premises. The friends were so overwhelming into our space. The owner went to fiddle with the sound system whislts the band took a break, why show off? Let your professionals you hired run the show.

I don't know who is the restaurant manager, whoever was chilling on the sofa and having meaningless small talk with the waiters, as if she is in her house, left a bad taste.

There is no website either than third party representation like Facebook, Bookings.com , Agoda, TripAdvisor etc.

PS when you have gig, brief your staff.

Totally disappointed, please do home work on furniture, its a very congested space.
Date of stay: June 2022
Room Tip: Phone for telecommunication tour & make up your mind.
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1 - 6 of 57 reviews
Reviewed 17 November 2019

My organisation hosted an event at the Emakosini hotel yesterday.
We booked for 50 people.
The service was horrid. There was only one waitress for the 50 people.
They were disorganized.
When we arrived for our function at 10am nothing was set up. We had to eat our lunch at our work station.
There was no space to eat in the dining room because they booked another functioning that space.
This made it impossible for us to set up for our hands on program which we supposed to have done after lunch.

And another event was booked at the same time making an already congested area tighter.
The other group was noisy and parked our guests in .
There were flies all over .
We were so scared to eat the food since the flies were sitting on every thing.

We booked 2 teas and lunch.
They served tea and coffee with 1 plate of stale biscuits and they ran out of milk.

They ran out of mutton curry and some of our guests didn't get food.

Absolutely terrible service.
The floors were dirty and terrible.
I am still in shock .
There was only 2 toilets servicing almost 100 people.
The were long lines to use the toilets.

Date of stay: November 2019
Trip type: Travelled on business
1  Thank Travelsmate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2019

Excellent service, the staff are amazing and I'd recommend it to travelers and family, friends.
Brilliant work.
Food, drinks and lots
The boredroom for our meetings were well prepared and tea time were great.

Just perfect

Date of stay: October 2019
Trip type: Travelled on business
Thank Mbali97
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmakhosiniBoutique, Marketing at eMakhosini Boutique Hotel, responded to this reviewResponded 12 October 2019

Thank you for your review. We value our guest and your comfort and our services excellence is our aim. Team Boutique

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Reviewed 12 August 2019

I attended a booked catered function with someone. We were there 17h30 for mingling and drinks. There was 1 waitron there who tried serving behind the bar and kept saying she wasn't the bar-lady. There was no change for Cash paying clients. During the dinner the warmers for the food had not been lit therefore the food was cold on serving (nothing worse than roast beef and potatoes served cold without gravy).
Total shortage of staff to serve the room of about 40 pax.
I would be very hesitant to book this venue.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Heather T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmakhosiniBoutique, General Manager at eMakhosini Boutique Hotel, responded to this reviewResponded 19 August 2019



Dear Valued Guest

Thank you for taking the time to share your experience about your recent visit at our hotel. We sincerely appreciate your feedback and very sorry to hear of your overall experience and service. We will take your comments under consideration as we continually work to improve our guest experience and I would like to inform you that I have addressed this with our Food & Beverage Manager and the Executive Chef.

We apologize that we were not able to provide you with the quality of services that you deserved. This is uncharacteristic of our hotel and staff, as we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience.

Thank you again for your feedback and we hope you will consider visiting us again

Kind Regards,
Shannon Jansen
Manageress

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2019

I found it very flexible and versatile in the sense that it can host a business meeting for drinks or dinner and it can also be an agreeable getaway when traveling with a partner.Tranquil setting,a hidden gem in the middle of Morningside and the pool side view is a petit mort.It can do better with a little Feng Shui in the rooms but there is no better establishment in that price range.There is a sense of joie de vivre amongst the staff.Its altogether wholesome

Date of stay: July 2019
Trip type: Travelled on business
Thank Nathistic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmakhosiniBoutique, Marketing at eMakhosini Boutique Hotel, responded to this reviewResponded 29 July 2019

Good day Mr Nathistic

Thank you for your generous review. We are delighted to hear that you had such a positive experience with Emakhosini Boutique Hotel Morningside. Looking forward to hosting you again soon.

Emakhosini Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2019 via mobile

I am somewhat of a regular, and the place always has that homey feel and even though a bit old the rooms are always clean and comfortable, the staff is always friendly and courteous, during my last visit we hosted a function with friends and we had a great time.

Date of stay: March 2019
Trip type: Travelled with friends
Thank londekaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmakhosiniBoutique, Marketing at eMakhosini Boutique Hotel, responded to this reviewResponded 22 September 2019


Good day.

Thank you for your review.

Your feedback is important to us. We value you our guest.

Regards
Marketing

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