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“Sunsquare”
Review of Suncoast Towers

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Suncoast Towers
Ranked #6 of 43 Hotels in Durban
Certificate of Excellence
Reviewed 20 February 2017

Stayed at Sunsquare with colleagues while on business. Great location and easily accessible. Parking for the disabled guests not convenient.
Would not recommend dinner at Jeera restaurant.
Breakfast was great and they offer a variety.

Room Tip: Sea facing rooms have a great view.
See more room tips
  • Stayed: February 2017, travelled on business
    • Value
    • Location
    • Service
Thank Sicelo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, Manager at Suncoast Towers, responded to this reviewResponded 5 March 2017

Dear Sicelo M,

Thank you for taking the time to review SunSquare Suncoast.

We are delighted to hear that the hotel, its location and breakfast delivery met with your expectations. Yours concerns raised regarding the dinner delivery as well as the disabled parking have been raised with the relevant Heads of Department for review.

We look forward to welcoming your back to SunSquare Suncoast in the not too distant future.

Yours in hospitality,

Zane Potter-Smith
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (476)
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57 - 61 of 476 reviews

Reviewed 16 February 2017

I was \very happy when I got upgraded to a suite for my stay, it was very pleasant and would recommend Suncoast anytime. I will definatley be coming back to Suncoast as it has proven to be very convenient for me.

  • Stayed: February 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank mfanafuthig2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, Manager at Suncoast Towers, responded to this reviewResponded 5 March 2017

Dear mfanafuthig,

Thank you for taking the time to review Suncoast Towers.

We are delighted to hear that the hotel met and even exceeded your expectations.

We look forward to welcoming your back to Suncoast Towers in the not too distant future.

Yours in hospitality,

Zane Potter-Smith
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017 via mobile

Hopeless manager, even more useless staff.
Overpriced and never a Four Star .
Filthy bathrooms and even more dirt under beds. They will only give you one small bar of soap and two toilet rolls to use the entire week. Complaining to the manager will only bring you dirty looks from the staff and they will steal your clothes.
Don't ever go there. Rather go to a Protea Hotel.

Stayed: January 2017, travelled with family
Thank Y J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, Manager at Suncoast Towers, responded to this reviewResponded 5 March 2017

Dear Y J,

Thank you for taking the time to review Suncoast Towers.

We are deeply disturbed by your experience whilst in our care. Please kindly provide me with your details in order for me to contact you to discuss the matter future.

I look forward to your response.

Yours in hospiltaity,

Zane Potter-Smith
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2017

The hotel location is perfect.Welcoming us was average with hand signals to restaurant and casino .The room we requested was sea view and we did receive a large room with a nice view.The staff was friendly .On sunday afternoon a kiddies party was held in front of the hotel with extremely loud music this was reported but nothing was done .The restaurant Jeera in the hotel fantastic setting but absolutely poor food,if you know indian food dont even try.The prawns was extremely old and after the waiter required about the food i told him about the prawns and if he can replace it with fresh prawns he can do so.No feedback after our discussion but the bill.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank ArnoBotswana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, Manager at Suncoast Towers, responded to this reviewResponded 5 March 2017

Dear ArnoBotswana,

Thank you for taking the time to review Suncoast Towers.

We are delighted to hear that the hotel, its location and the staff met with your expectations. Yours concern raised regarding the welcome experience has been relayed to the Front Office Manager to review and prevent a re-occurrence of this nature in the future. Furthermore your experience regarding the disturbance from the event taking place in the restaurant as well as your dining experience have also been relayed to the Food & Beverage Manager. We assure you that the level of service experience is certainly not the standard we aspire to deliver and assure you that the relevant processes will be followed too prevent a re-occurrence.

We look forward to welcoming you back too Suncoast Towers in the not to distant future.

Yours in hospitality,

Zane Potter-Smith
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2017

My wife and I had a wonderful time patching up our relationship. The services was outstanding during meals and from the bar however I will advise all my friends and family to book their holiday accommodations at the Suncoast Towers.

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank 796grahamw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuncoastManagement, Manager at Suncoast Towers, responded to this reviewResponded 5 March 2017

Dear 796grahamw,

Thank you for taking the time to review Suncoast Towers.

We are delighted to hear that the hotel and the staff met and even exceeded the expectations of you and your wife.

We look forward to welcoming you back too Suncoast Towers in the not to distant future.

Yours in hospitality,

Zane Potter-Smith
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Suncoast Towers

Address: 20 Battery Beach Road, Durban 4001, South Africa
Phone Number:
Region: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Durban
#3 On the Beach Hotel in Durban
#3 Luxury Hotel in Durban
#4 Business Hotel in Durban
Price Range: R1 624 - R2 759 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Suncoast Towers 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located at the pulse of Durban’s Golden Mile, the SunCoast Hotel and Towers offers everything a discerning traveller could need: beach views, a casino, excellent service and every modern convenience possible. Unwind on the private pool deck, get a facial at the spa or enjoy a private meal overlooking in the ocean in a luxurious room. This contemporary hotel is Durban’ s ideal getaway spot for all types of travellers. ... more   less 
Reservation Options:
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Also Known As:
Suncoast Hotel Durban

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