We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Fantajan
Pretoria, South Africa

Lovely Place, Convenient Location, but Struggling under COVID

Review of Quarters Hotel
4.0 of 5 bubblesReviewed 22 Mar 2021
Let me caveat this review by saying that the hotel industry has suffered greatly under COVID. Some have gone under completely, others have closed temporarily, while others like Quarters have struggled on. I think our experience would have been different under different circumstances. The hotel is taking extreme precautions to mitigate against the spread of COVID. You must complete a health form 24 hours before arrival (but we only received it the morning we were to check in, after we were already on the road). Staff, including cleaning staff, are not allowed to enter your room during your stay which means there are no housekeeping services. The on-site restaurant is currently closed but the hotel can deliver a basic (cold) breakfast to your door for 100 rand (better to go to one of the local restaurants instead). The hotel is lovely and is in a very convenient location at the start of the Florida Road district. There are lots of shops and restaurants within walking distance. It's also a quick 10 minute drive to the beachfront area of Durban and many other attractions. We booked the family room and it was very spacious with two very large, comfortable beds. The room has a small fridge but no microwave which is a bit strange as they do provide you with several sets of plates and silverware. They also provide tea, coffee, milk, sugar, and tea biscuits which is a nice touch. The room and bathroom (with a shower and tub) were clean and inviting. Unfortunately Durban is experiencing daily load shedding. The hotel was good about telling us when this would take place (8-10pm one night and 8-10am the next morning) but Quarters either doesn't have a generator (which would be surprising for an established hotel) or didn't want to use it for just a handful of guests. We noticed that another popular hotel up the street (the Benjamin) was using a generator. We ended up going to a bar on Florida Road one night just to be in a place with power/electricity which wasn't the best choice for our tired eight-year old. We also had problems with the in-room safe which malfunctioned after we put our electronic inside. The general manager was able to open it the next morning before our departure. In short, Quarters is really trying to maintain its high standards of service during a very difficult time, but perhaps not to great success. I look forward to staying again under better circumstances.
Date of stay: March 2021
Room Tip: If you are a light sleeper, ask for a room that faces the courtyard and not Florida Road.
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farhana Bhayat, General Manager at Quarters Hotel, responded to this review
Responded 25 Mar 2021
Dear Mrs Hamelin

Thank you for your feedback.

I agree that it is a difficult time in our industry and with this in mind, we acknowledge your comments regarding your stay with us.

We are governed in our Protocols by the Government and Tourism Board and it is therefore quiet stringent so as to ensure the utmost safety of our guests and staff on the property. Should you have received the Protocol Pack, Covid form and ID request, timeously, from your agent, which was sent to her on the 24th February, it would have answered most of your questions prior to arrival at the hotel.

We hope to welcome you back to Quarters in the future where we have a more relaxed environment in which to host you and your family.

Take Care
Kind Regards
Farhana
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
R 899
Fully refundable
  • Hotels.com
  • Algotels
  • Booking.com
1.7 km from Quarters Hotel
Pool
Beachfront
R 1 354
R 1 279
  • Hotels.com
  • Algotels
  • Booking.com
2.3 km from Quarters Hotel
Free Wifi
Free parking
R 1 251
Fully refundable
  • Hotels.com
  • Booking.com
  • Algotels
1.8 km from Quarters Hotel
Free Wifi
Beachfront
Front of Hotel
R 1 000
  • Hotels.com
  • Algotels
  • Booking.com
2.4 km from Quarters Hotel
Free Wifi
Beachfront
The Royal Outside
R 754
  • Hotels.com
  • Algotels
  • Booking.com
2.8 km from Quarters Hotel
Pool
Restaurant
R 804
  • Hotels.com
  • Booking.com
  • eDreams
2.9 km from Quarters Hotel
Restaurant
Bar/Lounge
R 669
  • Hotels.com
  • Priceline
  • eDreams
2.9 km from Quarters Hotel
Free Wifi
Free parking
Southern Sun Elangeni & Maharani exterior
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    R 1 657
  • Algotels
2.0 km from Quarters Hotel
Free Wifi
Pool
Get rewarded with One Key
  • Booking.com
  • Lol.travel
    R 851
  • Algotels
3.5 km from Quarters Hotel
Free Wifi
Free parking
  • Algotels
  • ZenHotels.com
    R 1 059
  • Priceline
3.1 km from Quarters Hotel
Beachfront
Restaurant
View more hotels in Durban
Reviews (142)
Filter reviews
142 results
Traveller rating
60
47
24
8
3
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
60
47
24
8
3
See what travellers are saying:
Selected filters
Filter
Updating list...
3 - 8 of 142 reviews
Reviewed 3 March 2020

Good accommodation with large bed in a good sized room. Very good breakfast in thier restaurant, you could eat in the open air or inside. Excellent evening meal. The staff were polite and helpful. The reception ladies especially helpful with things to do and places to go. Also help with photos etc. Excellent hotel in Durban.

Date of stay: February 2020
    • Value
    • Location
    • Service
1  Thank Neil R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 February 2020

Writing this review from the elegantly set breakfast room at the Quarters hotel after a two night stay. Every single staff member went out of their way to make my stay pleasant from the security guard to the front desk staff. Bonnie the lady at the breakfast area was especially accommodating and wonderful. The rooms were comfortable and clean and the shower was fantastic. The breakfast far exceeded my expectations. This hotel is real value with five star service that you would get a posh hotel like the Vineyard in Cape Town or the Saxon in Johannesburg for the fraction of the price. Thanks for a wonderful stay!

Date of stay: February 2020
Trip type: Travelled on business
Thank Vilola21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2020 via mobile

We started our SA holiday here in order to catch the (rained off) cricket. This is a lovely colonial hotel set in the "posh" bit of Durban. The staff were fantastic, particularly Ryan, who went out of his way to offer advice on things to do and see, order transport and provide a packed breakfast for our 4:30am departure. The hotel is next to a busy road but this didn't trouble us. If you're in town for a couple of days, this is a fine base to explore from.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank 863MikeR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2019 via mobile

The new management has returned this boutique establishment back to its previous exceptional standards. Rooms are better than simply comfortable; beds are exactly correct and the restaurant is transformed - for all three meals of the day.
Kelly & her team are aware of their guests’ every particular whim and ensure that needs are met, sometimes even before the guest is able to ask. Outstanding service is quietly delivered by all staff making one continually thinking : ‘I want to return’ !

Date of stay: March 2019
Trip type: Travelled on business
1  Thank Brian B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farhana B, General Manager at Quarters Hotel, responded to this reviewResponded 1 April 2019

Dear Mr Bechet

Thank you for your review, we really appreciate your feedback and its so encouraging to know we are on the right path.

I will definitely pass on your kind words to Kelly and her team. We are glad to have you back to the Quarters Family!

Take care and see you again soon.

Kind Regards
Farhana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2019 via mobile

I have stayed in this hotel on all my business travels for a long time and never been disappointed. Service is great, staff friendly and helpful. Great breakfast on offer and best Chicken & Prawn curry ever. Close to the beaches and shopping

Date of stay: February 2019
Trip type: Travelled on business
Thank Bernadette O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farhana B, General Manager at Quarters Hotel, responded to this reviewResponded 7 February 2019

Thank you so much Ms Odendaal, we really appreciate your feedback. We love having you stay with us :)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews