Will never go back. Upon booking the room online I was asked if we were celebrating a special day which we were but this was not even acknowledged upon checking into the hotel. Not even a free dessert to help celebrate my birthday. Rooms have "centralized " aircon so we had no control off it. Air con in our room was basically none existent. I complained 3 times about the air con not cooling the room and nothing was done about it. We had to keep the window open at all times even while we slept.Being in a sea facing room we had the morning sun's ray heating up the room. We had no hot water in our room. Maintenance man checked it and said he fixed the problem but when we tried to shower that evening the water was barely warm. The first day we checked in it took us over 5 attempts to unlock our room door on 2 occasions. By the second day we were locked out of our room and had to call reception to send someone up with a master key. What was meant to be a relaxing weekend away ended in us wanting to get out as soon as possible. Absolutely disappointed!!! We expected better from a Coastland's group hotel!!!

I found it difficult to give a review of this hotel as it’s a mixed review.

Let me start with the highlights. The hotel is still so beautiful: with its heritage, friendly staff members and views from the room. The hotel spa is equally amazing! Visiting the hotel is like going back in time!

Where we were let down. We arrived to be told that there is no air con and there has not been air con the past few days. We were not informed. However the duty manager made a plan with a fan and we decided to stay. The pool and pool floor was terrible! The pool was a dark green with bird poop everywhere. This needs serious attention!

We do understand that hotels are recovering from COVID. However breakfast was not great! Staff were amazing but the choice of food was poor especially the continental section. No cheese, hardly any pastries or fresh fruit. Coffee was terrible and was instant coffee.

If they can improve on these the hotel is still a great stay!

Great Location , Excellent Rooms,
Excellent Staff,
but poor breakfast, do not book with breakfast and there a lot of place to take your breakfast
near to catalona square, metro station ,shopping areas.