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Tripple M

Was worth it

4.0 of 5 bubblesReviewed 01 Jan 2024
I received value for my money, tasty food, friendly staff, beach & shopping centres are walking distance. If i have to do it again i will pay for the experience again as my expections were met, i am satisfied.
Date of stay: December 2023
Room Tip: you might need to bring your own toilet brush, other that i think you will be cool
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brenda Botha, General Manager at City Lodge Hotel Durban, responded to this review
Responded 07 Feb 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (203)
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4 - 9 of 203 reviews
Reviewed 1 January 2024

The overall experience was great with friendly staff. The problem was when we were rudely woken up by the sound of drilling from the next room. It being new years day, you can only imagine the trauma of going to bed at 4am and having your hangover drilled into you first thing in the morning.
Our start to the new year was then simply ruined as we spent the rest of the day grumpy and miserable.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Xolani N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brenda Botha, General Manager at City Lodge Hotel Durban, responded to this reviewResponded 7 February 2024

We apologize profusely for the inconvenience and understandable frustration this incident caused. We strive to ensure all our guests enjoy a pleasant, easy stay with us and regret that this was not the case in this instance. Thank you for helping us maintain our service excellence promise and we hope to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2023

The place is affordable, clean, safe, and it's near every attraction. It's near the north beach, UShaka marine etc. The staff including security guards are friendly and welcoming. Our stay there was perfect.

Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Lindelwa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at City Lodge Hotel Durban, responded to this reviewResponded 31 October 2023

Thank you for choosing us as your preferred hotel. We're ecstatic that we met all of your expectations. We hold our establishment, staff, security and service in high regard, so your 5 star rating is well received. So happy to hear you found your stay absolutely perfect. We can't wait to welcome you back for another exceptional experience.

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Reviewed 4 October 2023

I ordered my food at 17:40 at the restaurant and requested it be brought to my room. 18:30 food had not arrived went to the restaurant and the waitress gave me my food, I asked for it yo be reheated because no one can eat cool lamb chops. It's now 19:00 as I type still no food at my door. I have since ordered from Uber eats KFC. I'm sure KFC will deliver and I'll still be waiting for my food. Sad part is I signed for it before realizing it was cold. Bad service really.

Date of stay: October 2023
Trip type: Travelled on business
Thank Lunga M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 September 2023

The perfect hotel to stay at when visiting Durban to watch a cricket match at Kingsmead. Room was spotlessly clean and crisp white linen. Very friendly staff and safe parking. Would highly recommend this hotel.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Alison M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at City Lodge Hotel Durban, responded to this reviewResponded 7 September 2023

Thank you for choosing us as your preferred hotel of choice. We're overjoyed to hear we met your expectations. We feel our location is, in fact ideal, being a mere walking distance to Kingsmead as well as the beach! Providing friendly staff, swift service and hygienic accommodation is what we live for. Your satisfaction is very important us, so your 5 star rating makes it all worthwhile. We look forward to welcoming you back very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2023

I Loved the rooms, they were clean, fresh and welcoming .The shower is lovely. The staff and management were visible and always ready to help. Friendly faces from all the staff. The food was good too. I LOVED the fact that you don’t even feel the load shedding, everything works even when there’s load shedding, TV, shower, lights. Free WI-FI is always a beautiful bonus.

Date of stay: July 2023
Trip type: Travelled on business
Thank Compass38099674724
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at City Lodge Hotel Durban, responded to this reviewResponded 4 August 2023

We're so happy to hear you enjoyed your stay with us, and very glad to hear you had a brilliant experience. Providing helpful staff, efficient service and clean accommodation is what we strive for, and we're over the moon that we’ve met your expectations. Nice to hear that you were delighted with our load shedding measures. Your satisfaction means the world to us, and we can't wait to welcome you back for another exceptional stay.

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